In brief: The Meffy awards, the 10th annual MEM Conference (the Mobile Entertainment Market), and the release of a new must-read Smart Enablers Guide outlining how everyone can/must work together to deliver a good consumer experience and streamline payment. The last weeks have seen a flurry of activity and announcements around the Mobile Entertainment Forum (MEF) – the global trade body for the mobile media and entertainment industry. I discuss the key takeaways and progress made with Rimma Perelmuter, MEF Executive Director.

A raft of announcements and events from the Mobile Entertainment Forum (MEF) signals a new level of excitement and activity in the global mobile media industry. From the advance of smartphones and app stores to the widespread recognition that service enablers (offered by mobile operators and handset makers) are essential to the health and wealth of the entire business ecosystem, the industry is in a new phase of development and mindset. As Rimma Perelmuter, MEF Executive Director, puts it: “There’s a real sense in this $36 billion global industry that we are at a new stage of innovation. We’re seeing consumers around the world using their mobile phones as their key point of access to content and media, and the industry is evolving to make that user experience one that is more engaging and more holistic.”

PERSONALIZATION PLAYERS & VODAFONE 360

Against this backdrop, this year’s Meffy award is much more than a recognition of excellence and innovation. It’s a welcome confirmation that the industry is experiencing a true coming of age, striking out in new directions and defining new areas of opportunity around mobile apps, mobile commerce and cross-platform content and technology.

In fact, this year’s awards saw the introduction of seven new categories that reflect key industry trends and point the way to where the action is. A particularly important one this time around was content discovery and personalization, a category I developed together with Kim Arazi, Member Relations Director, and judged as part of my duties for the third consecutive year.

The decision was a tough one as always, and the range and calibre of companies focused on technology to unlock the value in profile data (demographics, browsing patterns, purchases) to generate real revenues was impressive.

One entry that underlines the tangible business value of personalization was Vodafone 360, the Vodafone app store. Here a personalization engine (powered by Xiam, a Qualcomm company), which provides recommendations based on user behavior, was at the center of the mobile operator’s strategy to deliver a richer retailing experience. The impact of personalization was measurable and Vodafone later revealed anayltics to Mobile Entertainment that show four times more customers buy on the basis of recommendation than on promotion.

Other entries included CSL MyNet Personalized Mobile Internet Service (powered by AMDOCS Interactive), another exceptional example of how personalization technologies are allowing operators to offer value in the off-portal space, and Taptu, a mobile search and discovery company making its mark by indexing the Mobile Touch Web to expose touch-friendly content people can enjoy on their touch devices.

MEFFY WINNERS & FANCHARGE

Another category that shows the coming of age of consumer engagement was mobile advertising. I also judged the category and was struck by the shift in mobile marketing approaches away from sales pitches to enhanced experiences. Indeed, agencies and brands are correctly embracing mobile as a mass media and focusing their efforts on innovative ways to place mobile at the center of a 360-degree experience.

An excellent example of this was the winning entry. Go! Go! Lions, an integrated mobile campaign carried out with the Seibu Lions, a Japanese major-league professional baseball team, used the Fancharge platform, an integrated suite of mobile marketing and fan engagement applications for live sports and entertainment, to deliver everything from content to coupons to commerce. (Click on the image below to see this impressive campaign — and thanks to Fancharge for sharing and hosting this video.)

Other Meffy 2010 Winners:

• App Store Blockbuster
  CBS Mobile for ‘NCAA March Madness on Demand’ [Check it out here]
• Business Intelligence
  Motally for ‘Motally’
• Consumer Experience
  FindaProperty.com for FindaProperty
• Content Discovery & Personalization
  Taptu for ‘Touch Search’
• Cross Platform Content
  Zed Group for ‘Planet 51’
• Cross-Platform Technology
  MTS for ‘Omlet.ru’
• Games
  PopCap for ‘Plants vs Zombies’
• Innovative App
  CBS Mobile for ‘CW City-Wize iPhone App’ [Check it out here.]
• Innovative Business Model
  Mob4Hire for ‘Crowd Sourced Mobile Testing’
• M-Commerce
  Wau Movil for ‘First Gateway Service Offer in Latin America’
• Mobile Connected Device
  Novatel Wireless for ‘MiFi Intelligent Mobile Hotspot’
• Mobile First Innovation
  Tata Teleservices for ‘English Seekho’
• Music Service
  Shazam for ‘Shazam Encore’
• Social Media
  Handmade Mobile for ‘Flirtomatic’
• Technology Innovation
  Layar for ‘Layar Reality Browser’
• TV & Video Service
  CBS Mobile for ‘TV.com Android & iPhone Mobile’

The MEF Outstanding Contribution award went this year to Dr. Andrew Hsu, the inventor of modern touchscreen technology for mobile handsets. Thanks to Rimma, Kim and the excellent team at Hotwire PR (especially Morgan Evans) for arranging a briefing with Andrew.

Andrew and I discussed how touchscreen has revolutionized the device landscape and explore progress and learnings around the Fuse, a prototype device that brings together captive touch with tilt-sensing, squeeze-sensing and haptics. An awesome experience and more in the podcast next week!

PODCAST WITH RIMMA PERELMUTER

Meantime, I caught up with Rimma Perelmuter, MEF Executive Director, to connect the dots in a long string of MEF announcements and releases.

While the Meffys are certainly a good way to gauge what’s hot and what’s on the horizon, the Business Confidence Index (BCI), based on survey of MEF members, is an even better measure of revenue and business trends in the now $36 billion mobile media market – up from $32 billion in 2009. Rimma walks through the results and discusses the opportunities for growth around smartphones, apps, payments and commerce. She also discusses the top three challenges: consumer awareness and trust, fragmentation and operating systems.

Based on the survey it’s clear that the industry must collaborate to create the business models that will allow everyone to make money on mobile media. To provide companies a roadmap to navigate this new terrain the MEF released a Smart Enablers Guide that builds on the organization’s existing initiative to show how access to service enablers (such as location information) can provide business benefits.

It’s a meaty document chock full of case studies and member survey results on topics including the role of the mobile operator, the spectrum of smart enablers, and the battle looming ahead in the value chain.

Contributions and columns I will be writing for the MEF publications and newsletters will go into more depth, but Rimma starts us off with a high-level overview of why this initiative deserves the support of all the stakeholders.

And finally, Rimma discusses the global agenda and progress in the MENA region. In mid-June MEF celebrated the co-founding of its first office in the Middle East. The office,  based at the  Qatar Science & Technology Park, an innovation hub, will be responsible for localizing strategic MEF initiatives. The Middle east was identified in surveys as a key growth market for the mobile media sector.

MEF grows its global presence

LISTEN TO THE PODCAST [17:30]

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This entry was posted on Tuesday, July 13th, 2010 at 4:05 pm and is filed under Content Discovery, Events, Location-based services, Mobile Advertising, Mobile Content, Mobile Research, Mobile Search, Personalization, Podcasts, Recommendation, Usability, social search. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.