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At the Intersection of Content & Context

Jun
18

Back from Mobile Advertising UK (Twitter feed: #maduk) in London with new and practical insights into mobile advertising and extremely positive feedback on my report findings.

Regular readers will recall that MSG was commissioned to conduct Mobile Advertising UK, a research project research endorsed by the Interactive Advertising Bureau (IAB) and the Mobile Marketing Association (MMA), to expertly document the state of the mobile advertising industry in the U.K. and identify growth opportunities in the emerging mobile advertising marketplace. The report - which combines valuable consumer insights gathered by ÆNEAS Strategy Consulting and Management (coordinated by my esteemed colleagues Tarik Fawzi and Atva van Zanten) and qualitative research based on 20+ interviews with operators, enablers, agencies, and brands contributed by MSG - will be formally released in July.

Pricing is GBP 2,999 ($4,866) for the report. 500 GBP discount for MMA and IAB members, and people who attended the event. For more information, email James Cameron (james@camerjam.com) or call +44 7940 749874. And while we’re at it: A huge around of applause for James, long-time MSG friend and supporter, whose Camerjam Events company successfully brought together 130+ professionals and pundits at this inaugural event sure to spread to other countries soon!

In the meantime, allow me to share some of the key findings and data points based on an online survey of 1,000+ UK mobile users. (And please follow along in the complete presentation below via SlideShare, and listen in to this audio interview (supported by the iPhone blogging app Audio Boo) via The Really Mobile Project, where I put some of the stats into perspective.)

At a glance:

  • Today the mobile advertising market in the U.K. totals nearly GBP 30 million ($48 million).
  • Mobile advertising accounts for only 0.16 percent of the total advertising market - which is where Internet advertising was in 1998.
  • ÆNEAS Strategy forecasts that mobile advertising will see accelerated growth in four years and so account for a significant portion of advertising spending. Drivers include: A calculated growth rate of 99 percent in 2008 vs. 2007; the overall shift towards digital advertising; and increased demand for targeting, reach, and a medium that -like no other - allows advertisers to identify and track unique visitors. (For more on this unique capability and the benefits I encourage you to read my own road test of mobile analytics solutions.)
  • Only 32 percent of those surveyed have a positive attitude about receiving advertising on their mobile phone. However, 64 percent said they would accept advertising is they are properly incentivized, and 70 percent said they would accept mobile advertising if they are incentivized AND in control.
  • The majority of those surveyed felt 5 advertising messages per day was the limit of what they would accept.

Unsurprisingly, youth are most familiar with mobile advertising channels (specifically rich media such as MMS and in-game advertising (approaches we know from the likes of Unkasoft). What’s more a whopping 84 percent of youth surveyed has a positive attitude toward mobile advertising if incentivized. The bottom line: Acceptance of mobile advertising is right up there with TV and other more traditional media IF we can get our head around what incentives to offer and develop the mechanisms that put people in control.

No clue on the right incentives, but it’s not a given that companies need to offer cash to capture people’s attention. In the fireside chat I recorded with Rory Sutherland, Ogilvy UK Vice Chairman, we discuss the value of branded utilities and life-simplifying services. Will people accept advertising if the pay-off is less stress/more convenience? It sure looks that way!

Expert interviews:

So we know mobile advertising will be big. But what do we do in the interim, and where should we channel our investments/efforts so we can move fast when the market picks up?

No easy answers, but my interviews with companies up and down the emerging mobile advertising value chain speak volumes. Companies - in no special order - included: Orange, Vodafone, 3UK, Alcatel Lucent, Ogilvy, 4th Screen, InsideMobile, Adfortel, MMA, AdMob, IAB UK, RGA, Mobixell, Comverse, T-Mobile, 3, Sponge, Bango, and a slew of brands that wish to remain anonymous.

The bottom line: Text rules! There’s plenty of mileage left in simple SMS, and it represents a hassle-free way to start an ongoing conversation with people on their terms (remember from the findings above, people want to be in control of their advertising experiences).

There are also opportunities in location-based marketing (but not the Starbucks example, please!), mobile coupons, cross-media advertising plays with mobile at their core, and the avalanche of app stores coming online.

I can’t divulge all the results here, but I can share some thought-provoking quotes that highlight where the growth is (and isn’t), and identify the obstacles that stand in the way.

BRANDS

“If measurement was aligned with what we know from the Web or TV, it would help a lot to build confidence.”

Road ahead:

“Just between the two of us, our spend for search is by far not in the digits yet, so therefore it would be not realistic to say we would spend more on mobile advertising than for search.  That’s where we are with digital advertising, so it would totally unrealistic to say that in 2009 or 2010 we make it into the single digit share.  But it’s growing, clearly growing.”

OPERATORS

“I think there’s other opportunities such as advertising actually embedded within a widget. You could have some sort of utility widget, such as one providing weather forecasts, and there’s no reason why certain companies may not wish to have some advertising embedded within that.”

Road ahead:

“As a general principle, operators are in a particularly good position in that we can offer a variety of ways to reach the audience.  If brands want to reach a customer base, we can offer banners and messaging. We also have a fixed line web presence so we can offer traditional web advertising, in addition to magazines and billings (mailings) that we can offer. We are in a position to use mobile not only as a media property, but also as an enabler.”

AGENCIES

“I don’t think there are any real obstacles. I think it’s laziness on behalf of anyone that would suggest it’s difficult to buy. You have 5 buying points and you can hit 80 percent of the market. Call us, Yahoo, Microsoft, Orange, and AdMob. That’s it - and you’ve got the market covered. 80 percent of the inventory covered in five phone calls.”

Road ahead:

“There are a number of studies out there that show exposure to multi-channel advertising gives you exponential impact in terms of response rate and brands awareness. So the opportunity is in mobile, but also in the other channels that evolve with it.”

APPLICATIONS PROVIDERS

“The big opportunity in every country to make mobile advertising really work is to have media sales bureaus or agencies who sit in between the owners of the inventory and the advertisers. It’s in an early stage of development, and it’s also something we are going to focus on as we set up a dedicated mobile sales agency to connect the inventory to the advertising agencies.”

Road ahead:

“There are some great examples of interaction with your phone and a poster, or with your phone and TV, but that will always be a small piece of a bigger advertising picture. Core to mobile advertising is mobile messaging. Mobile is capable of delivering a message and allowing us to interact with the message. There is an interesting opportunity for advertisers to interact via messaging linked to a certain location or time, and that will develop.”

INFRASTRUCTURE COMPANIES

“Currently, we’ve got a plethora of people offering mobile advertising in the market. But when it starts to become mass-market and reaches volume, then many of those players [ad serving companies] now will not be able to translate into that volume. So, you’re going to start seeing those players just sort of die away because when mobile advertising is serious business, then you’re talking about millions of adverts and not just a few hundred thousand.”

Road ahead

“It only starts to become interesting for a carrier when the revenue they can envisage starts off at 2 percent over their overall revenue with an opportunity to grow to 10 percent. That’s the revenue that will make them sit up and listen and we’re not there yet.”

Rory Sutherland audio interview

A highlight for both me and the audience was the entertaining and educational fireside chat with Rory, whose interest in -well - us and the finer points of behavioral psychology brought much-needed balance and big-picture vision to the discussion. As he points out in this recent opinion column in New Media Age: The job at hand is to use ideas to turn human understanding into business advantage. During our interview he made it clear that mobile is a medium perfectly suited to achieve just this goal. (Listen to the audio interview here. It’s 28:40 - but time flies when you’re having fun - and this sheer genius! Unfortunately, my site isn’t up to scratch, so I had to host it on a site that belongs to Stuart Willett, MSG Biz Dev Director - so don’t let that confuse you!)

A few excerpts that made us think:

YES WE CAN!: Mobile can change people’s behavior - primarily because it takes the heavy-lifting out of doing things we might not do otherwise. Case in point: Charity. A moment of “epiphany” for Rory was the huge response to SMS campaigns asking for donations, although we have assumed that youth is not a demographic to give so generously. As he put it: “If this technology can change behavior that significantly, then who cares how good it is at advertising. Advertising is about changing opinions as a half-way house to changing their behavior.” The bottom line: If you can change people’s behavior from the get-go with mobile, then it deserves a top-notch spot in our campaigns.

LIFE-SIMPLYING: Rory’s message: Don’t dismiss branded utility because it’s unglamorous. Being brandedly useful is key. (And here is an example from Rory’s Twitter feed that illustrates this approach. The IBM Scout is a branded app that helps people get the most out of the Wimbledon 2009 Championships, providing live coverage of just about everything.

COUCH POTATOES: Let’s face it - many of us are. Rory figured this out when he was watching a line of cars at a drive-in ordering fast-food. Not one got out of the car to order at the counter - even though it was empty. Connect the dots, and it’s clear we are all a bit lazy. Apply this observation on basic human behavior to mobile and you have a powerful combination indeed! We will likely reach to the medium at hand (the personal device we have with us at all times) because it’s more convenient. “Channel preference almost trumps brand preference.” Some people may prefer Pizza Hut, but if they can order from Dominos by text, then they will likely switch for this reason. The bottom line: “Modality and modal preferences seem in a weird way to trump other things.”

WHAT’S THE POINT?: We have lost sight of what mobile can do. (A point that also came out in the research I conducted.) We’re hung up on old models and enamored of new technology, and we are missing some big opportunities. Imagine using text campaigns to encourage impulse savings instead of impulse buying. Or how about a brand that simply harnesses mobile to improve listening? As Rory pointed out: “Advertising is talking and listening. That’s a perfectly reasonable form of marketing, and mobile brilliant and you can do it in real-time.”

METRICS: We have become prisoners of our own metrics. To show us how ridiculous our obsession has become, Rory compares media buyers to alcoholics. “Alcoholics buy booze on a single metric: How much alcohol do I get per pound (GBP), and this is how media buyers buy media.”

MOBILE MATTERS:  “Mobile has been the medium of first resort and dangerous to neglect it which is probably why Google has been scared. Search has been the first place you go on the Web and mobile preempts this in some respects.”

I’ll explore mobile search in a post tomorrow, which will recount some highlights of the event, let you in on the results of a new MSG white paper,  and detail my own Mobile Search Masterclass on June 30th in London.

By way of background, Rory’s bio:

Born in Usk, Monmouthshire in 1965, Rory read Classics at Christ’s College, Cambridge, before joining Ogilvy as a Graduate Trainee in 1988. After 18 months spent as the world’s worst account handler (as a desperate remedial measure he was once booked onto a time management course, but got the date wrong) Rory became a copywriter in June 1990. He has worked on Amex, BT, Compaq, Microsoft, IBM, BUPA, easyJet, Unilever, winning a few awards along the way. He was appointed Creative Director of OgilvyOne in 1997 and ECD in 1998. In 2005 he was appointed Vice Chairman on the Ogilvy Group in the UK in recognition of his improved timekeeping.

By an amazing stroke of luck (his brother is an academic) Rory first used the Internet in 1987. Hence he had the advantage in 1994 of knowing what it was and what it might do a few years ahead of many colleagues. Most people would have combined this knowledge of marketing and technology to make a fortune; not Rory. Instead he became the first Briton to have his credit card details stolen online, thereby losing £22.45.

In his spare time, Rory collects self-aggrandizing job titles. He was President of the Direct Jury at Cannes in 2007, and was elected President of the Institute of Practitioners in Advertising in 2009. He is also the Technology Correspondent of the Spectator, the world’s oldest English language magazine. At quiet moments in the proceedings over the next few days you may like to pay a furtive visit to his blog at http://snipr.com/da9bq

Rory is married with twin daughters of 7 (Hetty and Millie) and lives in the former home of Napoleon III in Brasted in Kent. Unfortunately in the attic.

Jun
04

Continuing with Part 2 of my audio interview with Dan Harple, CEO of GeoSentric, the company behind GyPSii, a digital mobile lifestyle application. But look beneath the hood (and listen in to Part 1 of the series) and GyPSii isn’t just another company jockeying for position in the location-aware mobile social networking space. It’s got its eye on the prize: Using our location, our social graph (because we are members of the GyPSii community), and our judgment to index the world around us. Google may be about organizing the world’s information; GyPSii is about organizing the real world.

What to do with a people-powered, user-generated index of the world out there? Follow in Google’s footsteps and sell advertising on top of it.

As I wrote in my last post, GyPSii has cleverly harnessed PlaceMe, a primary function of GyPSii that allows you to create a point of interest (POI), add your content (image, video, audio, text), add your current or last geo-location, categorize/tag/describe the POI, and submit to the server in real time to a personal or publicly designated folder in your MyPlaces (your record of points of interest).

To get this to Google scale, GyPSii needs a lot of people out there indexing the world with their mobile phones. It’s an ambitious strategy, but not far-fetched. Dan’s forecast models tell him that a company with 7 million users, each doing 2 PlaceMes a month would produce an index in the first year that would be “significantly larger than the Google file system in its first year.” (Dan expects GyPSii to be on “between 80 and 100 million devices in the coming 12 months.”)

There are no stats on active users as a percentage of that total. But GyPSii members tend to be hyperactive when it comes to PlaceMe, creating and tagging “15-20 PlaceMes per month.” Every time GyPSii members do that, they are adding a new indexed item to what the company calls the Osmotic File System (OFS).

Where does mobile advertising come in? It’s already work in progress in China. In fact, GyPSii has a lot of progress to report in China - period. As Dan sees it: “To have an ad-based model, you have to have an audience.” To reach more members (and encourage them to index the world around them) GyPSii’s has this week launched the Java version of its application, with both Chinese and English language support.

gypsii-jave-exploreThe expectation, according to the press release, is that the new app will “appeal to the 70 percent of the 650 million phone owners in China who own Java-based phones.” By way of background, GyPSii is already locally available in China for the major operators China Mobile and China Unicom, for download on compatible Java phones.   GyPSii is also available globally across a wide range of devices, including Samsung, Nokia, LG, Apple iPhone, and BlackBerry smartphones.

How does GyPSii plan to make the jump from critical mass to relevant advertising? What is the rev share model for partners (handset makers and carriers) who get on board? And what is the experience for members that use the ExploreMe function to search the world around them (and so trigger the delivery of an ad on their mobile device)? These are just a few of the questions I explored with Dan in this final segment of our podcast interview. (It’s a little longer than my usual interviews, but I felt detail was necessary to fully understand the interplay between search and advertising GyPSii-style.

Listen to the podcast here. [20:27]

Excerpts from the interview:

PEOPLE-POWERED SEARCH: Dan is a great believer (as I am) in social search on mobile. As he pus it: “This is the ultimate user generated content business model ever.” With patented technology in place (as part of the PlaceMe function), the next step is scale. “It’s got to be at scale because if our goal is to build that index, we’ve got to get lots of people to use the app.” Downloading is only part of it. Bundling is the business model that drives results.

WATERFALL MODEL: This model sits at the core of how GyPSii does deals and shares the money. “It starts with OEM manufacturers, and then to ODM manufacturers. So we go and get bundle relationships with them to get on-deck.” After GyPSii seals the deals to be on the phones, “the water falls, [and] the next layer is the carrier layer.”  Then, as you begin to get scale, you use something like Open Experience, the API, to further connect all of the social networks.” And what do handset makers get? Future revenue. As Dan puts it: “If you’re a phone manufacturer, for example, once you sell your phone, it’s a done deal. You have to make a new one and sell it.  We’ve got a business model that enables a phone to be an annuity generating device for a manufacturer, and that’s all the downstream advertising that results out of any given phone. So, that way, every device they make is an investment in a future revenue stream.”

MOBILITY AD DELIVERY: “In selecting GyPSii, they’ve not just selected this app to be bundled; they’ve selected the whole GyPSii back- end system, which also is a contextual search and add delivery system.  So, strategically we’ve been selected for mobility based advertising delivery by some of the world’s largest manufacturers and I think that’s kind of a strategic place to be because they believe in this vision….They understand mobility, [and] they don’t appreciate a top-down play from other companies coming in trying to do a land grab on their customer base.”

ADVERTISING EXPERIENCE: It’s a lot like the mobile search we know, except the index is created by people and the ads - well - don’t look like ads. It all starts with a function called ExploreMe. From the website: “ExploreMe allows you to find places by keyword, category, proximity based across the general public, by your friends in your social network, or limited to your own personal points of interest. The resultant places allow you to see full context of photos, video, audio, text and ratings by the owners, contact the owner of the place (dependent on user settings), allow you to map the place, and with navigation allow you to get to the place.” Essentially, ExploreMe is what Dan calls the first step in “planet search or experience search.” You get search results and ads that are sold into that index in the same way that ads are sold into the Google index.  How do the ads look? A lot like content. But you could also get a coupon. No matter what you get, when you make a selection it triggers an advertising-based transaction - and a pay-off to the handset manufacturer.

MORE THAN MOBILES: Who said mobile advertising has to be delivered to mobile phones? GyPSii’s goal is to be on every device out there. “That’s not just phones, it’s also netbooks. We’ve got a relationship with Intel; we’ve been selected as part of their reference platform for all mobile Internet devices and netbooks.  There are other ways to be mobile besides just your phone, so every mobile device that has an ability to be connected to the Internet, we want to be on.”

MOBILE ANALYTICS: Advertising on a social network (as I have pointed out in my recent release white paper Mobile Advertising For the Masses, sponsored by Bango, which you can download here) provides brands access to key data, such as gender, preference, and whatever else members are willing to share. “For privacy reasons, [GyPSii analytics] will never say who a person is or anything else, but it will report things like gender, age, what other social networks that person is in. Think of a 3-D cluster map of the kind of people that are interested in that product, it helps them [advertisers] in real-time know where they should place their ads.” The feedback loop is simple: “We’ll help them know more about who’s interested in their products.”

WHAT’S NEXT?: “We’ve been in hunting mode and now we go into gathering mode.  So, where are we going? We’re going to continue to hunt relentlessly.  We will not yield until we sign every major OEM and ODM and carrier in the world - that’s hunting.” Execution goes hand-in-hand with innovation. We spoke shortly before the iPhone app launch, which Dan explains in the interview. Beyond that, we can look for a “release schedule that enhances that new user experience on all the other devices we’ve got.” Finally, GyPSii will expand what it calls the GyPSiiPlex, “all the data centers around the world adding capacity and fine tuning our algorithms.” (Dan calls the company’s core algorithm PlaceRank, a word play on PageRank.)

My take: My own mobile advertising research for a variety of projects including Mobile Advertising Research U.K., and MSG’s own publication/online resource MobiAD World Focus, brings me in contact with C-Level executives from a mix of mobile operators, agencies, brands, ad networks, and enablers. The questions on the top of the list: What is the value chain and who are the mouths we have to feed? The advance of companies like GyPSii tells us two things: We have to re-think how we define mobile advertising (Is it about brand message? Or is the end-game for advertisers simply the chance to communicate with social networks like GyPSii?), and the value chain we assume is coming together to deliver it.

Clearly, mobile social networks are making the shift from meeting place to market place, and having search and advertising baked in (in addition to all its other features/functionality) has earned GyPSii a prime position in the emerging mobile search and advertising business ecosystem.

Special thanks (again) to GyPSii for hosting my podcast until I can upload my content to the cloud and make it available to MSG readers via iTunes. It’s work in progress and coming soon!

In the next podcast, I look at a new app store approach from Bytemobile. For background I will also feature the video in the video player in the MSG sidebar.

***

If you have an interest in being considered for an interview for MobiAD World Focus, please contact me directly or send an email to my assistant Andrea Henninge (andrea@msearchgroove.com).If you are interested in taking advantage of this platform to contribute a sponsored column, case study, or company profile, then please contact Stuart Willett, MSG Director, Business Development, at sw@morianamediagroup.com or by phone on +44  7734 315 506.

Disclaimer: Bango is an MSG supporter.


May
25

512iphoneiconLast week the news was all about GyPSii’s new iPhone app. Developed by GeoSentric, GyPSii lets people, and now people who own iPhones ,create and share geotagged content in real-time with friends, family, and the growing global community of GyPSii members. But it doesn’t stop there. The places and experiences users create become Internet-searchable destinations, available for friends and communities to share and comment on, not only in GyPSii, but also across other social media such as Facebook and Twitter.

Read between the lines, and GyPSii goes one huge step beyond the slew of location-aware, mobile social networking services we’ve see up to this point. Sure, it allows people to instantly capture and share what they are actually doing, building a multi-media virtual diary on their world - the places they have been and the things that they have done.  But it also allows people to search (and find) these places/people/experiences with their mobile phones.

I am immediately reminded of the key theme of the Netsize Guide 2009, a milestone mobile almanac that represents an exciting (and on-going) collaboration with Stan Chesnais, Netsize CEO, who steered me in the direction of the next mega-trend in mobile: The blurring of the barriers between the virtual and physical worlds.

But it’s more than an adrenalin-driven vision of the future. As we described in the book (which I urge you to download via the MSG sidebar), it’s happening now, and examples range from Ford’s super-cool use of augmented reality in a mobile marketing campaign, to visual search/advertising schemes supported by SnapNow, to GyPSii’s little known business model, which is all about indexing the world around us for the delivery of relevant advertising and services we can’t yet imagine. (I hadn’t had the pleasure of meeting with GyPSii at the time I wrote the book, but you can bet it has a top-notch spot in the 2010 Guide!)

Shortly before GyPSii launched its iPhone app, Vanessa Vigar, Head of Corporate Communications, invited me to company HQ in Amsterdam to connect with Dan Harple, GyPSii CEO. The interview was a meeting of the minds, which I have produced as a two-part podcast here on MSG. (Thanks again for reaching out, Vanessa!)

In Part 1, Dan gives me the high-level view of what GyPSii is (and isn’t), presents his no-holds-barred view of the real market for location services, and walks me through the value propositions (for people and GyPSii partners) that are intertwined with the company mission to make sure all of us are out on our bikes searching the planet, instead of on our PCs searching the Internet.

Listen to the podcast. [17:00]

For background on  GyPSii and a review of some of the recent announcements (deals with handset manufacturers, impressive traction in China, and the newly-released Open Experience API), check out my bnetTV interview with Shane Lennon, Senior Vice President, Marketing & Product Development at GyPSii, in the MSG video jukebox (located in the right-hand sidebar).

I have purposely kept GyPSii running as a feature video since bnetTV, which is on an expansion course,  predictably experienced some growing pains that kept it off the air. There are still some tweaks to make, and videos to be uploaded, but bnetTV tells me it’s all systems-go (for sure!) this week. I will therefore swap out the GyPSii interview mid-week and use the space to showcase a variety of cool companies - interviewed by me on behalf of bnetTV - as well as a new series of videos I’m proud to report as an MSG production. Thanks to Stuart Willett, who brought together a professional film crew for this purpose. If you are interested in learning more about filming opportunities and events where MSG will be on hand to film interviews and product demos, please contact Stuart at sw@morianamediagroup.com or by phone on +44  7734 315 506.

Audio interview excerpts:

MOBILITY: Despite the fact we have mobile services, we still tend to experience life and everything around us in a sit-down, do-nothing mode. “Everyone’s connected now, but our lives are developing a kind of virtual feel to them that I think is thin.” Dan and his team (mostly ex-Netscape) developed GyPSii to “record your life in a digital way, so wherever you are you can record what you’re doing and you can share that with communities, your friends, your family.” The newly-released module, called GyPSii Connect, automatically connects people with their other social networks, such as Facebook and Twitter.

LOCATION: Is LBS the next big thing? Maybe - but our definition of it is limiting our ability to break new ground. A problem is our outmoded paradigm. “To create innovation you don’t look in the rear view mirror.” GyPSii does location, “but it’s not all we do.”

placedetails-1SEARCH: A primary function of GyPSii is PlaceMe. From the website: “PlaceMe - allows you to create a point of interest (POI) and associate a current or previous image, video, audio and text, URL and reference the POI to your current or last geo-location, categorize, tag and describe the point of interest and submit to the server in real time to a personal or publicly designated folder in your MyPlaces (your record of points of interest).” Put simply, every time you do [perform] a PlaceMe, you create a searchable place on the Internet. GyPSii has put this function at the center of a new search paradigm. It’s all about “a much deeper level of relevancy which isn’t about a virtual world, it’s about a real world.  So, when I search, I don’t want to really search what other websites people clicked on, I want to search other places and experiences that people had.”

PEOPLE-POWERED SEARCH: Google search is about PageRank, an algorithm that, like a popularity contest, pushes what the mass market says is cool. But there’s more to life than following the crowd. GyPSii relies on people to make results relevant and potentially more valuable to us. It’s all about “building an alternative global Internet search index.” As Dan puts it: “I think the only way you build that index is if you empower millions of people to build it.  So, that’s natural, it’s organic, it came from real people, I just think that’s a cooler index to have.” After all, it’s people and their opinions that matter most. “When I search, I don’t really care how many people clicked on a restaurant’s website, it doesn’t matter to me.  What matters is did my friends go there, did people in my community go there, who goes there and what do they think of it.”

MOBILE ADVERTISING: Part 2 focuses on this topic - but we do get a view into the business models Dan imagines can emerge when you combine people-powered search and real world experience. “I think the future of advertising is about a much deeper level of relevance and context and location.”

iPHONE: It’s game-changing - but the barrier to entry for that coolness may not be so high after all. “As a developer, you can make much cooler apps on the iPhone right now, but I would suggest that other companies who build browsers, [such as] Opera and Microsoft, will create a much better mobile browser. But I think the barrier to [an] enhanced user experience is more at an operating system level. (Translated: Symbian is clunky and needs to get better, for example.) As far as advertising goes, Dan isn’t jumping on the iPhone bandwagon. “I’d say the amount of ads served in the mobile market right now isn’t yet quite material.  It’s material when it’s at scale, and, for all the love of Apple and the coolness of the iPhone, it’s not a product that’s had scale.

GYPSII iPHONE APP: (Note: This interview was conducted prior to launch, so no deep details.) What could Dan say at the time: It does more and looks cooler (because it’s an iPhone, of course!). But look under the hood and the iconography of GyPSii (the visual vocabulary), which is core to what GyPSsii is, will stay the same. “Practically, what this means is when GyPSii rolls out on the iPhone, it will reflect the next-gen - and we don’t call it UI any more, we call it UX - user experience.  So, our next-gen UX will be on the iPhone and then that’s already in build processes on all of our other device families.

OPENEXPERIENCE API (OEx):  Just call it the “window into the management of your social fabric and your interaction with people, not just on GyPSii but on other social networks.  It’s the management of all your social media, how you record it, how you share it, and how you search for it.” What does it mean for partners? In a word: Speed. “If you think what Facebook Connect has done for Facebook, it’s a similar thing for GyPSii; it allows us to get integration with other partners fast.” As Dan puts it: “The way to think about this is if we had to go and do a custom build of GyPSii on every device, no company could afford to do that, there are too many devices coming and they’re coming too quickly….So, we essentially built a core platform and an API around that platform which drives all the experiences you see in GyPSii, so then all those key functions can be called out of that API.” The OEx is at the heart of a recent deal with Samsung. “They’re launching their own social media location-based portal, and essentially it’s GyPSii, it’s using the GyPSii back-end and using our open experience API to make all that happen.”

In Part 2 - Dan and I take a look at mobile advertising, which is live in countries such as China. We also deep dive into the details of the Gypsii business model, one Dan calls the waterfall model, and we dissect the GyPSii mobile search paradigm, one based on a new concept Dan calls PlaceRank.

Special thanks to GyPSii for hosting my podcast until I can work out the details to upload my content to the cloud and make it avaiable to MSG readers via iTunes. It’s work in progress and coming soon!

Apr
27

jonathan_bulkeleyBack as promised with an exclusive podcast to connect the dots in the recent raft of announcements and get the inside track on Scanbuy strategy. Indeed, there are a lot of open questions since Scanbuy, a leader in mobile marketing solutions based on barcodes, surprised the industry in early April with the decision to make the specs for the company’s proprietary EZcode 2D barcode symbology “globally available.” What does this really mean and what structures will Scanbuy put in place to see this through? These are just a few of the questions I explore with Jonathan Bulkeley, Scanbuy CEO. (Personal thanks to David Javitch, Scanbuy VP of Marketing, for streamlining my request and arranging the podcast, the first such in-depth interview since the announcement.)

To fully understand the significance of Scanbuy’s decision, it’s important to review the events and announcements that have effectively dealt companies up and down the mobile barcode business ecosystem (Scanbuy included) a new hand of cards.

First came the decision in February by the United States Patent and Trademark Office to re-examine the patent claims filed by NeoMedia Technologies, a provider of barcode scanning solutions. The move prompted NeoMedia to push forward in March on a patent licensing program and tie up with other vendors (3GVision, Mobile Discovery, Mobile Tag, and NeuStar) in a pilot program based on open standards in a bid to show interoperability between the technologies out there and - more importantly - position NeuStar, a short code registry, as a central clearinghouse in the middle. More about this model and Jonathan’s own take in the podcast.

I appreciate that the barcode space is a tough one to navigate, which is why I also recommend this simple primer from Tim Green over at Mobile Entertainment.  Unfortunately, he wrote it before this flurry of activity.

So, what moved Scanbuy to open up the specs to the code that Jonathan stresses has been “labelled” proprietary (thus repeating the discussion around semantics that we began in this earlier interview on MSG)? At one level, it is a giant step toward building a viable ecosystem. But we can also read it as reaction to the pilot program (supported by players 3GVision, Mobile Discovery, Mobile Tag, NeoMedia, and NeuStar).

In response to my comment that NeuStar is clearly positioning itself to play the honest broker in a kind of hybrid model, Jonathan reminds me that Scanbuy can now also play the role of a trusted third party. “We don’t have a proprietary code or reader any more.” (Before Scanbuy’s wise decision to go open, other barcode companies could make a case that it was a closed shop with Scanbuy the only company that could both issue EZcode barcodes and decode them.) The argument from other vendors was that they didn’t have a choice because Scanbuy was the only company that could provide the technology, Jonathan explained. “But that now is off the table.”

NUTS & BOLTS: Scanbuy has committed to publishing the specifications for reading EZcodes, giving companies/developers the ability to create EZcodes. “So, a software company could create software for handsets which enables handsets to read those codes, and they could also create server side software which allows them to create the codes.” Plug-ins? They appear to be work in progress. “We’re looking at that; we made the announcement first. [As to] how we implement it, we’re looking at a lot of different tactics on how to release it and what the best way is.” De-coding? “Anybody who currently creates handset software to de-code barcodes could integrate these specifications into their current decoders.  So, 3GVision, for instance, who have software which de-codes QR and data matrix, could build in the functionality to also de-code EZcodes.

PROCEDURE & SUPPORT: For now, it’s all through Scanbuy. “Over the coming weeks they’ll be able to look at the specifications and create a platform which meets the specifications to create the codes on their own, if they want.” Meanwhile, Scanbuy is thinking through the details of offering support. “Support will probably not be free, however. So we’ll make the specifications free, support is probably going to cost.  What it’s going to cost, I’m not sure.”

OPEN STANDARD: Open is the direction the industry needs to go. While the pilot program, led by NeuStar, may be on the mark, Jonathan wonders whether it might not be too much, too soon. “Too many players, too early, can create too much competition and confusion in the market and it’s not necessarily a good thing.” As he puts it: “To have multiple players, you have to have multiple revenue opportunities for those players to be able to operate and compete, and it’s not clear right now what everybody’s revenue model is in that scenario.”

NEUSTAR: “We’ll see what happens over the next few months.  Obviously we are playing the most active role in the U.S. today as the only authorized code and the only authorized platform provider, so, we’re a major player in the space in the U.S. and we believe we’ll continue to be going forward.” (NeuStar has a strong focus on the U.S. market, thus Jonathan’s comments are limited to that geography.) Not satisfied, I put the question to him straight: What is Scanbuy’s position and will it participate in the pilot? “They [NeuStar] are positioning themselves as the clearing house which everything goes through. It’s not clear to us that they will play that role, so for us participating in the pilot at this point, we don’t know that it’s in our best interest to do that at this point [time].  We believe that if that is the final structure that the carriers decide is the best for the U.S. market, there will be a role for us to play. But it’s not clear. By no means is this the de facto structure for the U.S. market.”

DRIVERS: What is going to move barcode solutions out into mainstream mobile marketing and advertising campaigns? “This market will happen if readers are built into phones by the carriers, not by pushing downloads to consumers.” (By way of background, Scanbuy’s ScanLife handset application has already been pre-loaded on handsets from LG, Nokia, Samsung and Sony Ericsson, and been made compatible for mobile phones running on Google Android as well as BlackBerry, iPhone, Java, Symbian, and Windows Mobile.) “The carriers need to decide, OK, are we bundling readers on our phones or not? Sprint in the U.S. is about to start pre-loading our software on their phones, which is great news for the industry and for us.  But we need the others to get on board, and this has to become standard in every phone just as your Internet browser is that you use on your mobile device.”

EUROPE: Spain and Italy lead the pack - mainly because operators in these countries have chosen to pre-load readers on all their handsets. “What you’re starting to see [in Spain] is widespread code use. Marketers can go to several different campaign managers and get their codes, and they [the codes] will work across multiple operator platforms and handsets in the market.  If that’s the ecosystem that evolves, codes will be everywhere and they will be completely integrated into all marketing materials at all levels for marketers and media.”

amazon-brand-digital-11DIRECT/INDIRECT MODELS: Which models are popular where? Japan has embraced a direct model (routing the user who scans the barcode directly to a site/destination). The trend in Western Europe, Latin America, and the U.S. is toward an indirect model, where scanning the barcode takes the user to a third-party server (where the site/action linked to a specific advertising campaign can be stored but also changed on the fly to freshen the sales pitch or simply point the user to a different site). “What you’re seeing in countries like Australia …is this hybrid approach where the campaign managers create a direct code that has a URL embedded in it, but that URL goes to their platform and the platform then tells it what URL to link to. So it’s a direct code but it goes through a campaign manager’s platform, not to the person who is putting the code out.” Could the U.S. adopt a similar model to make barcodes work? It could, provided that “code readers are ubiquitous on all phones; they read direct codes but the codes go to authorized campaign manager platforms.”

OUTLOOK: Is huge (!), but not all countries are moving at the same pace. “The markets where carriers and handset manufacturers are embracing it and getting phones into the market with software on them will take off the fastest.” In 2-3 years “codes will be everywhere in Spain and Italy.” In the U.S., the timeframe is “probably 3 to 4 years, and Latin America is probably 3 years.” Are we heading for a shake-in or shake-out? “From a competitive standpoint, I think you’re going to have major players in different geographies and the players in each geography will get stronger; there won’t be a lot of competition in each geography.” There may be a couple of players, but there are not going to be ten, for example. And this goes double for clearinghouses. “There aren’t going to be ten clearing houses in Spain or Italy or the U.S.

HOT TOPICS: In the U.S., it’s about “patent-related questions” and figuring out the right structure and ecosystem to take barcodes to the next level. In Europe it’s about growth - because the market is growing - and identifying the catalysts for even stronger growth. What’s next for Scanbuy? The excitement builds as the company nears the launch of two carriers in Spain, laying the groundwork for the first cross-carrier launch in Europe. “Spain will be the first country to actually launch and be operational with an interoperable system, and therefore our other markets around the globe, Latin America, US, Denmark, will be interoperable with those platforms so we’ll have a multi-country, 5 to 7 country interoperable system up and running in the next six weeks.”

My take: As I wrote earlier, the focus on open standards changes all the rules. The Scanbuy announcement signals a new chapter in the barcode industry (and a long overdue rethink on the part of Scanbuy). It also jumpstarts an equally overdue discussion around openness. But - as we know from similar discussions elsewhere in the telecoms and IT industries - there are different degrees and definitions of openness. How open is open and which open is best? The jury is out on that one.

In the meantime, there’s no overlooking the overlap between Scanbuy’s new push toward open standards and the progress of a pilot program (in which Scanbuy currently has little interest) aimed (likewise) at establishing open standards and a viable ecosystem. From my vantage point, the laundry list of fragmentation and intellectual property issues has yet to be satisfactorily resolved. But that’s not an excuse for not moving the market forward. Scanbuy’s decision marks real progress toward openness - and there is no turning back for anyone. Now all parties will have to walk the talk (and abandon the rhetoric we read across the blogosphere) if they want mobile advertisers to embed barcodes in their marketing strategies and not just dabble with one-off experiments.

brand-digital-coverSpeaking of walk the talk, today Scanbuy’s EZ codes features on the cover BrandDigital: Simple Ways Top Brands Succeed in the Digital World, a business book by branding expert Allen Adamson. The 2D barcode on the back cover connects directly to the title’s page on Amazon’s mobile website, making this the first book to be sold in North America that includes an EZcode to sell the title via the mobile device. As Jonathan put in a statement: “This is a perfect example of how a 2D code placed on any physical media can send an interested shopper directly to a purchase opportunity. The mobile commerce experience has improved substantially over the past twelve to eighteen months, and we expect to see more of these applications in the future being initiated through our technology.”

This scenario also figures prominently in the Netsize Guide 2009, a 250-page mobile industry overview I wrote and offer for free download via a link on the homepage (sidebar).

Barcodes or visual search? Which technology approach will best link our virtual and physical worlds to support commerce? What do YOU think?

(I should mention at this juncture that the MSG global mobile industry research project and publication will feature a section on barcode companies and showcase successful mobile advertising campaigns. If you are a company in this space, or would like MSG to consider a mobile advertising campaign case study for inclusion in this work, then please contact me directly (peggy@msearchgroove.com).

Mar
31

An exclusive podcast with Bob Rosenschein PLUS a look at some recent mobile advertising stats from the U.S., Vietnam, and Japan.

The 450+ attendees at Think Mobile that descended on NYC in March can count themselves lucky. We were treated to an excellent line-up of 60+ top-notch speakers, chosen by my esteemed colleague Matthew Snyder, Founder & CEO of ADObjects, a strategic cross-media consultancy, for their insights, ideas, and willingness to share both. Feedback from my panel on Mobile Search & SEO has been overwhelmingly positive, in part because Matthew and I brainstormed and purposely brought together an eclectic mix of individuals passionate about their work and the mobile industry at large.

I was so impressed by the caliber of speakers (Michael Slinger, Manager, Google: Rachel Pasqua, Director, Mobile Strategy, iCrossing; and David Berkowitz, Director of Emerging Media & Client Strategy at 360i) that I have decided to showcase each individually on MSG. (I had the opportunity to do a video interview with David and will be back with more on that, and his views on social media and mobile search, once the bnetTV team has edited the footage and posted in the video player in the sidebar.)

bob-rosenschein-answerscomToday I kick off this “mini-series” with Bob Rosenschein, Answers Corporation CEO and mobile search “guru” (my description- he’s far too modest). The company’s social search service WikiAnswers.com has seen some stellar growth, according to comScore. In March, the measurement and market research firm reported that WikiAnswers.com U.S. unique visitors reached nearly 19 million in January 2009, compared to 729,000 in December 2006. During this time period, WikiAnswers.com’s market share increased from 4 percent to nearly 35 percent, vs. Yahoo! Answers, based on U.S. unique visitors. Overall, WikiAnswers.com was identified as the fastest growing top 200 U.S. domain for all of 2008.

Another milestone: Answers Corporation counted 10 million questions in the WikiAnswers.com Q&A database. (Answers Corporation acquired the WikiAnswers.com database in 2006, and since then questions have increased over 35-fold.) As Bruce D. Smith, Chief Strategic Officer of Answers Corporation, who leads the Community Development team, put it in a recent release: The WikiAnswers community is “experiencing exciting growth,” with over 500 volunteer supervisors and millions of contributors, supported by our 12-member Community Development Team.

Social search meets mobile? Regular readers will know I am excited about this combination. (In fact, I commented on this emerging business model in recent-release white papers from mobile search companies Taptu and abphone.) In view of WikiAnswers.com’s increasing popularity, I decided to take a closer look at the company’s future roadmap. I caught up with Bob to get the inside track on his company’s mobile ambitions, discuss the key criteria for an optimal mobile search experience, and the role of mobile advertising in the scheme of things.

Listen to the podcast. [16:18]


By way of background, Answers Corporation, founded in 1998, was formerly known as GuruNet. It changed its name to Answers Corporation in 2005. The company is best known as the owner of the popular social knowledge Q&A site WikiAnswers.com, and the “encyclodictionalmanacapedia” Answers.com. Answers is a Google AdSense partner, meaning thatAnswers.com and WikiAnswers.com show Google performance ads on their pages.

WIKIANSWERS.COM: It’s a fast-mover. “On WikiAnswers, people type in the questions; other people answer them; and hopefully, over time, we get the best possible answers. Our goal is to give the best answers anywhere on the Web, for any kind of question.”

MOBILE SEARCH: Bob can’t give specifics and I respect that. But he can give us an indication of what is in the pipeline. As he put it: “I will say that the area of delivering our answers on mobile is obviously of enormous interest to us this year and next year.” While companies can tailor their services to specific platforms and devices, Bob doesn’t recommend it and hints that his company is focused on “adapting our product lines over time to work on all of the mobile devices, and of course we mean smartphones, but not only smartphones — anything with a Web browser.”

OPTIMAL USER EXPERIENCE: Quick answers in fewer clicks is the algorithm for mobile search success. “We believe that there’s too much information overload.” The problem is that search engines are really good at searching the Web, but what do they deliver? “A page of links; of links to other sites, but you know what? The mobile world still has slow browsers….If you get a list of links to pages that are mobile pages, you’re almost afraid to click on one of them. How do you know if it’s going to be a 5 second page or a 25 second page?” You don’t know. “Our goal is to give people useful information in fewer clicks. And so that’s actually a very good hint towards how we see the mobile world evolving and what we think we might be able to add to it.”

MOBILE SEO: Is the end-game about delivering answers on the go? If so, then what is the potential impact on SEO? In a word: Profound. Bob points out that Google’s introduction of a canonical element aimed at assisting SEO clearly recognizes mobile content is different from the Web. “In other words, you can now make a page that exists in different forms, give it a canonical name, and tell Google that this is the canonical page. This is the real page, and all these other things are just adaptations of it for different user experiences and phone factors, especially mobile. So, Google is being advised that this is the same page as another page in a legitimate fashion such that it doesn’t hurt SEO.

PUBLISHER TIPS: Brand is everything, which is why companies must deliver a quality user experience that begins with the basics, such as presentation. “Users will have even less patience on a small device. You have to get it right and it’s a really different ballgame in terms of presentational dynamics.” Google and Yahoo will continue to be important, and I think the challenges for the rest of us [will be] to find our place in this new world…. [It] will boil down to user experience. In the words of Tim O’Reilly; ‘How do we get users to visit our content in an age where they are free to choose content?’

MONETIZATION & MOBILE ADS: Google changed the rules when it introduced text ads on their pages that didn’t look like text ads. “Google zagged when everybody else was zigging, and they did something very brilliant.” But the real lesson we must apply to mobile is relevancy.  ”It is attractive to the user; it’s more trustworthy. But if that weren’t enough, it is informative and not interruptive.” But even relevant ads might not convince users to accept mobile advertising, according to recent research from Nielsen Mobile (via Citi Investment Research, a division of Citigroup Global markets). Bob was kind enough to share a short excerpt and some surprising stats from the client report, written by analyst Mark Mahaney. Under the heading: “There is a material consumer resistance to mobile advertising,” Mahaney states privacy concerns and users’ skepticism are holding back mobile advertising in the U.S.

Meanwhile, we learn from the Thanh Nien Daily that mobile advertising is booming in Vietnam. Quoting Aaron Cross, managing director of The Nielsen Company in Vietnam, who spoke at a two-day conference on Integrated Marketing in Vietnam which wrapped up last Friday in Ho Chi Minh City, the post reports (according to the Nielsen Mobile Insights Survey 2008) almost half of mobile owners in Vietnam receive advertisements via SMS each month.

The majority of those ads are read by consumers. The survey also said 74 percent of people in HCMC and Hanoi, the country’s two economic hubs, own a mobile phone. Over half (58 percent) of the country’s urban population, and a third (37 percent) of rural residents own cell phones. But the way isn’t clear for mass marketing yet. Cross pointed out the new anti-spam government decree, which took effect last month in Vietnam, protects consumers from receiving unwanted messages on their mobile phones. However, cost-conscious Vietnamese consumers are open to “hot deals and great value to relieve pressure from their monthly budgets.”

Mobile advertising is also gaining traction in Japan. This post, quoting Tom Bowman, BBC.com’s VP international ad sales who spoke at the Digital Symposium hosted by Habari Media last week in the Western Cape, argues consumers are “almost twice as receptive to mobile advertising as to magazine advertising, making it the highest priority for prospective advertisers.”

WHAT’S NEXT?: The industry has to sort out business models. Is it sponsorship? Is it an animated display ad? Or is it some kind of click-through only on performance ads? “But I’m going to say something very flippant now: “Who cares? …It’s a branding opportunity… and sometimes you subsidize one part of your business with another.” Bob would rather “get the service right and figure out how to monetize later.”

Special thanks to Alison Minaglia at Technology PR for the image of Bob addressing the ThinkMobile audience!

Mar
09

Following up on a new report from Bernstein Research, I’m back with a closer examination of the research (which focuses on the U.S. market) and an exclusive podcast with Jeffrey Lindsay, senior analyst and lead author. My special thanks to Jeffrey for fitting this interview in between trips. A value-add in this particular podcast: Another perspective on the controversial question: What is the potential impact of a tie-up between Vodafone and Yahoo?

Overall, the report is a good read. It covers all the bases, from mobile ad revenue predictions to estimates for mobile search revenues, and it recounts the results of a road test (Google vs. Yahoo) to determine (literally) which provider is getting more bang for the buck when it comes to paid search.

Indeed, mobile search performance is at the top of my radar as Peggy Albright (founder of Albright Research, and MSG associate) and I have just wrapped up a white paper comparing mobile voice services available on the iPhone. More importantly, we have moved into the final phase of our Mobile Search Performance Report (MSPR), an industry-first quarterly report documenting the mobile search experience across a range of geographies, operators, and search engine providers, providing insight into the key performance metrics, such as click-distance and mobile advertising relevancy.

While I may have my issues with some of the Bernstein report findings, there’s no arguing the fact that Google controls a sizeable share of the U.S. mobile search marketdespite the fact the search giant consistently delivers a poorer user experience (an observation based on MSPR findings as well as those reported by Mobile Commerce during a recent Mobile Search Master Class).

Based on brand reach research (number of visitors to a search property divided by the estimated total of visitors ever to access the search category  in a month) and comScore estimates (as reported in September 2008), Bernstein Research reckons Google had 62 percent of the U.S. market in January 2009. Yahoo came in second with 30 percent, and Microsoft’s Windows Live finished third with 11 percent.

Listen to the podcast here. [19:21]

Against this backdrop, Bernstein estimates that mobile search revenues in the U.S. will grow from $20 million in 2008 to $910 million by end-2012. (Much lower than the numbers I’ve seen, so the truth must lie somewhere in the middle.) In contrast, mobile advertising revenues are set to skyrocket. Bernstein figures revenues will grow from $160 million in 2008 to $2.3 billion by end-2012. It further projects that global revenues will grow from $700 million in 2008 to $7.2 billion by end-2012.

But the real news is Google’s algorithm for success. Google’s strategy of “pulling through” users from its PC platform to mobile appears to be paying off big-time. Google is not only benefiting from user habit (users tend to visit the same brands and destinations they know from the PC Internet, with Google leading the pack); it’s able to keep all the cash from paid search advertising. As the report points out: “Google has not made to our knowledge any agreement to split revenues with the carriers. Google is possibly also gambling upon intensifying carrier competition and a favorable political climate to drive through de facto ‘wireless net neutrality’ and avoid splitting its revenues with the carriers altogether.” (Think it through. It’s an outspoken observation - and possible outcome - that should have alarm bells ringing in carrier boardrooms…)

At the other end of the spectrum, Yahoo and Microsoft focus on paid default placement (a strategy of negotiating to have their search engine app pre-loaded on the mobile deck so it is available as the default). Unlike Google, the search engines split their paid search advertising revenues with their mobile operator partners. (Yahoo with AT&T and T-Mobile and Microsoft with Verizon.) It’s a strategy to which I give high marks because it potentially encourages a more robust and healthier business ecosystem. However, Bernstein doesn’t seem to share my long-term view. It focuses on the here and now, concluding that Google’s strategy of winner-takes-all “will result in significantly higher margins” than Yahoo and Microsoft.

But a closer look (and an excellent podcast with Jeffrey) reveals good reasons to watch Yahoo over the next months. Vast improvements to mobile search and an exciting set of mobile apps are a boost to Yahoo’s popularity and potential for growth. (More on my take after I hear back on my request for an in-depth briefing to connect the dots in the raft of recent announcements, so watch this space.) Bernstein thinks Yahoo has “already overtaken Google.” The challenge now is to “translate this gain into superior financial performance with advertisers.”

As Jeffrey put it in the podcast:  “To Yahoo’s credit; Yahoo has improved enormously in mobile search recently. And clearly, its applications are resonating more with users. Now that may ultimately translate down the line into a more favorable share, so possibly, going with Yahoo might end up being a good strategy provided Yahoo can keep its momentum going and keep improving. Probably at this minute, it seems that the worst choice for the carriers would be to go with Microsoft, which is where Verizon has gone.”

Among the highlights:

GOOGLE WINS?: Sure seems that way. As Jeffrey puts it: “Even though competitors have preferential placement through deals, and even though competitors may have apps that consumers say they prefer, Google’s still winning.” Why? Brand reach is a big part of it. “What we’re seeing with Google is: That without compelling people in any way - you don’t have to sign up a contract to use Google, you don’t have to pay Google anything, you just use it if you prefer it -  people, in 60 percent of the cases, will just elect to use Google.”

VODAFONE & YAHOO: “After analysis and results, and we’re doing some more user surveys at the minute which we think will probably confirm [our view]: Vodafone might actually be wasting their money.” Drilling down a bit more Jeffrey says “Vodafone might not be wasting money in the sense that they’re doing a deal with Yahoo, it just that they probably could have done better with Google had they selected Google under very similar terms.” (A tall order indeed if we consider Google doesn’t split paid search revenue. (I later asked Jeffrey to look at it from the operator perspective. Does it pay to give it all to Google? Listen in and let me know what you think.)

ANDROID: It’s a fail as far as Jeffrey is concerned. The bad news: The apparent collapse of the Android Alliance and the surprisingly low brand reach of Google among G-1 users have dealt a tough blow to Android. The good news: It doesn’t seem to matter. “Android strategy doesn’t seem to have been a success, but it hasn’t hampered Google’s outcome.” The pull-though strategy - picking up users who repeat their PC behavior on their mobile phones - has paid off.  We should keep in mind Jeffrey is talking about the trend in the U.S.  No doubt users in emerging markets that have leapfrogged the PC altogether are likely to be a little harder for Google to simply “pull through.” What’s more, MCN tells me user preference in Japan and much of Asia favors content and commerce over search results.

OPENNESS & OPERATORS: “I think it boils down to the control mindset with the operators. The operators need to feel control, and it depends whether you would accept a lesser degree of control and a lot more money, or you want a higher degree of control and get nothing.”

My take: It depends on where you are in the value chain. For investors, it’s enough to know Google’s paid search pays dividends. But the mobile search road test Bernstein uses to determine the effectiveness of paid search strategies employed by Google and Yahoo also highlights an important factor that could play in Yahoo’s favor as more people do more with their mobile phones.

By way of background, Bernstein road tests Google’s approach (giving prominent placement to ads) and - based on the Google Ad Traffic Estimator - estimates what the advertiser had to pay Google for the top-notch spot. Yahoo, on the other hand, has organized its apps into a carousel that gets high marks on user experience, but makes it tougher to show ads.

Read between the lines, and this criticism may actually hold the essence of Yahoo’s longer term competitive advantage. Its paid search strategy correctly tends to emphasize the quality of the user experience over the quantity of paid search ads that could be delivered. As the report points out: Yahoo favors delivering a good user experience over “overt monetization via display ads.”

But is that really a shortcoming? Doesn’t delivering a better user experience ultimately solve the monetization issue? A better user experience means more users, more searches and more opportunities for brands and mobile advertisers.

And let’s examine the premise that the end-game is about displaying ads at the top of the results list. Many companies - including those that support Every Single One Of Us - are beginning to question the fit between PC advertising methods and our intensely personal mobile devices (and the metrics we use to measure their success/failure).

User experience or prominent placement? Which makes for a more sustainable business model over time? The jury is out on this one - so please share your ideas and insights.

Disclaimer: MSG has been chosen to undertake the Mobile Advertising U.K. research project on behalf of Every Single One Of Us; MSG is an Every Single One Of Us Collaborator. MCN has been an MSG supporter.