And what better event than M-Days to provide a preview of the first (exclusive) results of Mobile Trends Survey 2010?

Drawing from an online survey of 1,000+ professionals and practitioners, the survey – conducted by MSG partner Netsize – provides insights into key trends that top the industry agenda, including the advance of mobile applications stores, progress towards global mobile commerce and the pivotal importance of mobile as a means to bridge our virtual and physical worlds.

During the session aptly titled “Mobile Trends 2020, Mobile Research and App-Commerce: What Comes Next in Europe?” I will provide conference attendees, industry influencers and key bloggers a sneak peek into the controversial survey results, starting with respondents’ views on app store leaders and the enablers that give them and their offers the competitive edge.

Follow the  event on Twitter (#mdays).

I look forward to an exciting panel with futurist and trend scout Monty Metzger (best known for his work with MOCOM2020, an open think tank about mobile media worldwide), Peter Broekroelofs (who heads up Service2Media and has valuable insights into the future of mobile commerce), and Karin Du Rietz from Rubberduck Media Lab (with some cool ideas about the future of mobile TV).

Another trend I will include in my presentation/discussion is the impact of smartphones on the fabric of the mobile Web.

The advance of touchscreen devices, app stores and new advertising approaches/formats are all coming together in a new kind of interactive mobile Internet, a brave new place where new content, new experiences and even new mobile search services will set the bar.
This brings me to Taptu, a mobile search company that understands this seismic shift. It lays out its views on this new Touch Web in a thought-provoking series of white papers.  (Available for download on MSG – see the right-hand sidebar for more details.)

The Touch Web throws up as many issues as it does opportunities.

•    What does it do to usability?
•    What does it mean for mobile advertising and how do we make it easy and inviting for people to interact with company sites and ads?
•    What is the impact on mobile search?

Tough questions I will address in my presentation.

Taptu doesn’t have all the answers either – but its plan of action (and thought leadership) is impressive. For a start, Taptu has crawled, indexed and graded websites (assessing factors such as their suitability for touch devices and their page weights –key since it impacts the speed of browsing on mobile network and the end-user experience) to create an index of Touch Web-friendly sites.

To make sure Touch Web-friendly sites also figure highly in mobile search results Taptu has also fine-tuned its algorithms to “decide whether to return results from the Touch Web, the mobile Web or the wider Web” depending on factors such as the searcher’s device and what they would likely appreciate.

More about this next week when Taptu releases the first-ever Touch Web report. MSG will delve deeper into the results in a series of articles and sponsored podcasts. And more on the Netsize survey results tomorrow (once they are public).

If you plan to be in Munich, please feel free to reach out!

Disclaimer: Netsize and Taptu are MSG partners and supporters and have committed to presenting exclusive thought leadership via a branded presence on MSG.

          

Last year was one company milestone after another: Nimbuzz updated the app on iPhone, released a version for Blackberry, introduced VoIP for Android and launched Twitter for Symbian handsets. It also sealed deals to be pre-installed on the T-mobile Tap Phone in the U.S. and on the Toshiba TG01 handset offered by O2 in Germany.

To connect the dots in last year’s accomplishments and get the inside track on Nimbuzz’ next moves I caught up with Tobias Kemper, VP of Nimbuzz Inc. USA. Many thanks to Tobias for a straightforward interview and unexpected insights into the product roadmap.By way of background, Nimbuzz – winners of the Techcrunch, Webby and Red Herring awards – counts over 14 million users in 200 countries, a number growing at around 40,000 new users per day (that’s 1 every 2 seconds). It counts over one million voice calls per day (over 300 million per year).

Other podcast highlights:

PLATFORM STATS: Nimbuzz supports all the usual suspects: Symbian, J2ME, Android, iPhone, iPod touch, Windows Mobile and RIM. So what flies? “Symbian is definitely our number one, directly followed by Java and the iPhone.  We’ve only just launched a native RIM client with massive uptake….The iPhone has definitely done a tremendous amount and continues to, but Symbian is the most dominant player.”

USAGE & BEHAVIOR: There are distinct and interesting differences depending on the geography. “In the Middle East, for example, people use our products like nothing else to meet people [and] enter the chat rooms. They treat those like mini-social networks, so it’s really going beyond the technology of just making a free call….In the developed countries — Western Europe and North America — it’s all about being able to monitor your friends, having everyone in the same place, reading everyone’s status messages and being able to tap in and say ‘OK I want to get in contact with this person right now.’”

BUSINESS MODELS: Mobile marketing and advertising are candidates, but mobile CRM is highest on the radar. Even better if it involves brands. As Tobias put it: “A mobile social messaging application like ours is perfectly positioned to foster brand engagement.  It is something that we’re looking at because it’s an always on product, it’s a very intimate device that the product is based on and it is something that we are going to be exploring more in the next year.  It definitely makes sense, it has to be done right and it has to be with the user focus.”

NEW FEATURES IN THE PIPELINE: Look for some surprises and more mobile operator partnerships. Again, Tobias is understandably reserved. What we know: “There’ll be a whole bunch of features that are going to be built on top of location-based services that are being built out and become more contextually relevant.”

My take: Hmmmm… contextual relevancy is an element of a range of exciting – and potentially lucrative –services.

So, will Nimbuzz join the group of hot mobile location-sharing services that includes Foursquare, Gowalla, Brightkite and Loopt – to name a few?

It’s a tough one to call, but Nimbuzz could make the move.

What does Nimbuzz think? Tobias is understandably tight-lipped but his admiration for companies like Foursquare and plans to add “similar features” comes through loud and clear. As he puts it: “It’s about moving beyond the technology and doing that face-to-face meeting. [It's about] what we can do to make that easier and aid users in using that feature and making real-life interactions happen through our application.”

Communication and community are baked into the app, and a whopping 98 percent of people who use it recommend it to a friend. That keeps Nimbuzz’ marketing budget down and boosts its viral appeal. Surely those metrics lay the groundwork for a more ambitious strategy and a new ecosystem around personal recommendations of real-life places and establishments…

Listen to podcast here [15:50]

          

The bottom line: For quite some time, there’s been a lot of hype about operators being able to aggregate and utilize subscriber information to allow for better personalization of services – but also to generate better targeted advertisements and offers. Perhaps it’s now actually on the horizon, though tying it to IMS seems odd when some solutions (such as from ad tech provider MADS, or any number of recommendation vendors) already exist.

—–

THIS MOBILE INTERNET THING IS GOING TO BE BIG, says the latest piece of research from famed internet stock analyst Mary Meeker at Morgan Stanley. She and her team have released a 424-page report along with a 659-slide deck, coming to the conclusion that the mobile internet will be twice as big as the desktop internet. Perhaps a bit more interesting is the prediction that smartphones will outship notebook and netbook computers in 2010, and will outship the entire PC market in 2012. Source

The bottom line: Welcome to the party, Mary.

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THE ANDROID MARKET NOW FEATURES 20,000 APPLICATIONS, according to AndroLib.com, with about two thirds of them free for users to download. Keep in mind that the iPhone App Store offers about 100,000 applications, but the Android Market’s growth is impressive, having doubled in size since June. November was its biggest month for new apps, with over 3500 added. Source

The bottom line: Another reminder that all the app action isn’t on the iPhone.

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FIVE BILLION MOBILE APPS WILL BE DOWNLOADED IN 2014, says ABI, up from 2.3 billion in 2009. But it’s not all good news: the firm says that app sales revenue will decline by 2013, as competition pushes prices down. It also says that the iPhone App Store’s market share will peak in 2010 as more competitors enter the scene, with the Android Market in particular expected to grow its market share from the current 11 percent to 23 percent in 2014. Source

The bottom line: That’s nearly one app per every human being on the planet. Or, in other words, a lot.

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MOBILE DATA REVENUES WILL DOUBLE OVER THE NEXT FOUR YEARS TO 100 BILLION EUROS, according to Screen Digest. Revenues from rich media content like mobile TV, video, games and music will generate 8.6 billion euros of this, with the balance coming from operator data fees. The company also says that the iPhone will generate more than 7 billion downloads in 2013, a much more optimistic prediction than the one from ABI above. Source

The bottom line: Full speed ahead for the mobile data business.

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THE NUMBER OF TEXTS SENT IN THE US MORE THAN DOUBLED BETWEEN 2007 AND 2008, according to figures from the US Census Bureau, jumping from 48 billion to 110 billion. At the end of 2008, the US had over 270 million mobile subscribers, spending an average of $50 per month on their mobile bill. Source

The bottom line: US subscribers aren’t all thumbs when it comes to texting.

          

In the first of a series of quest columns Colm Healy – Vice President of EMEA services and General Manager of Xiam Technologies, a Qualcomm company – dissects the discovery dilemma.

Search, recommendation and discovery tools are commonplace on the web. We are used to having an intermediary between us and the content that we will eventually consume.

There are many ways in which that intermediary can appear, how we access it, and how it can go about its business, but its role is the same – to enable us to find content. Content that we are looking for; content that we might be looking for; and content that providers want us to see.

The reason that these tools exist is, quite simply, because there is too much content available to do without them. We need some service in place to help us find what we want.

The same now applies to mobile content, be it content designed specifically for mobile, or web content accessed via the mobile. The amount of content available has exploded in recent years to the point where the search, recommendation and discovery tools essential on the web are equally important in our mobile experience.

Key drivers for this explosion in content creation and availability have been led, first and foremost, by the adoption of mobile as an ever-present attachment to our lives, and, in turn, the reliance on the mobile device as a device for more than simply communications.

Evolving from this is the increasing sophistication of mobile handsets – from now so-called ‘Vanilla’ phones, to feature phones, to the emergence and unremitting growth of the smartphone category – users now have mobile handsets that are capable of processing any of the content out there on the web, including HD video. Enabled by the network developments to support increased bandwidth capacity and faster peak data rates, users are now capable of consuming almost any content through their mobile handset.

The user behaviour that this creates represents an incredible opportunity for content developers and publishers. And for the retailers that provide access to that content.

Yet the challenge for all players in the mobile ecosystem is centred on enabling users – buyers – to find the content that they want.

User Research

At Xiam, we recently commissioned TNS Global to carry out transnational – UK and US – research into the experiences of mobile content users which found clear evidence that discovery was standing in the way of a satisfactory mobile user experience. More importantly for the players in the mobile ecosystem, discovery of content is standing in the way of significant revenue opportunities, and creating a user experience that deters customers and will, ultimately, lead to increased customer churn.

The study, which began with a representative sample of 2,666 mobile content users and derived quantitative and qualitative research by focussing more closely on the most active users, revealed an enthusiastic but frustrated demand for easy to use content and applications.

A key finding of the research highlighted that content discoverability was a significant issue, with eight out of ten users reporting a problem obtaining content on their mobile handsets. When it came to finally finding the content for which they were searching, mobile Internet users were, on average, unsuccessful 27% of the time.

Users were frustrated by the time required to find the information they were searching for, and access the specific content that they wanted. Slow page loads, too many layers on websites, and too much irrelevant information are frequent annoyances for mobile content users.

Yet the opportunity presented by mobile content was reiterated by the fact that almost two-thirds (63%) of consumers surveyed indicated that they would spend more time browsing and purchase more content if it was personalized and easier to find.

How We Search

Though mobile content is a relatively new arrival on our plate of entertainment and services for consumption, users are already set in their ways, accessing the same types of content and doing so via the same search tools. Both, more often than not, an extension of their traditional, online content and search habits from their laptop or PC.

Mobile web browsers tend to use search engines (with Google the most frequently referenced), bookmarked sites or to enter URLs directly.

This reflects, very clearly, that there is no significant, regular influence on users as to the content for which they search:
• Search engines are a powerful tool for giving you specifically what you were looking for, though they are far from flawless
• Bookmarked sites are sites that the user has previously visited and had a productive experience of using
• Directly entered URLs indicate that the user knew precisely where on the mobile they wanted to go

Using the mobile network operator’s content portal is one of the less often used methods for accessing content, and was rated in our survey as least effective for finding desired content. Respondents reported that the service provider’s portal was often poorly organised, and that relevant content was not easily and directly accessible.

Those same users reported that they would increase the time and money spent on mobile web browsing if relevant content was easier to find. 59 percent said they would spend more time accessing content – translating to, on average, 65 minutes more per month. And 37 percent said they would spend more money on content purchases – translating to, on average, £5 more per month.

A further criticism of service provider portals was focusing too much on content downloads (i.e. sales) rather than on providing information and a service. Information on events and special promotions, as well as relevant recommendations based upon previous choices of the individual user would enhance the operator’s value to end users significantly.

This element – recommendation enabling discovery – is primary to any mobile content service as it cuts through the time consuming search procedure, and improves the experience of the user. The model adopted and made famous by Amazon – ‘if you liked this, you might also like this’ – is a simple and effective one. The more sophisticated this can be, the more effective the results will be.

And with the myriad different types of content and applications available, a tool to enable the discovery of content that is highly relevant but might otherwise go unnoticed can be especially valuable. Valuable to the user; valuable to the manager of the portal or store; and valuable to developers and publishers of the content, who will focus their efforts towards a provider that can enable their offering to be discovered.

One of Qualcomm’s key messages to the industry is that the mobile experience has to evolve beyond simple search and move toward personal discovery, making the user’s experience more intuitive. These results point to a huge opportunity for operators to increase mobile data usage and sales by providing personalized mobile apps, content and services.

Colm Healy is vice president of EMEA services and general manager of Xiam Technologies for Qualcomm Internet Services (QIS).  QIS helps accelerate consumer adoption and consumption of mobile content across all networks and devices by delivering a more engaging mobile experience that is contextual and relevant to consumers’ personal interests. In his current role, Healy manages all business relationship and deployments of Qualcomm’s services solutions within the EMEA region. As general manager of Xiam Technologies, a wholly owned subsidiary acquired by Qualcomm in March 2008, he continues to lead the team’s efforts in selling and deploying Xiam’s discovery and recommendations products to a worldwide network of mobile operators including Vodafone, Orange, O2, AIS and Globe.

Disclaimer: Xiam is an MSG supporter.

          

The survey also took a look at what it calls the “tech sphere of influence” – which found that Gen Xers and Boomers have more of an impact on their children’s tech habits than vice-versa. Motorola also found that nearly 60 percent of those surveyed have received customized recommendations for content or services, and almost half of them have acted on the recommendation. Source

The bottom line: The generation gap is clearly disappearing, which isn’t particularly surprising as Gen Xers age. But the stats from the Boomers underline the size and importance of that market, even though it’s often overlooked by new media firms.

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40 PERCENT OF JAPAN’S MOBILE DATA USERS ARE ON FLAT-RATE PLANS, Kei Shimada from Infinita told the Heroes of the Mobile Screen event in London recently, as relayed by Stuart Dredge of Mobile Entertainment. Shimada says this figure will grow to 60 percent in 2011, and rattled off a laundry list of other stats:

- Japanese mobile users generate 239 billion page views per month, with 60 percent of them off-portal
- The Japanese mobile content market was worth $5 billion in 2008, and the mobile commerce market generates $10 billion in revenues
- Mobile ads were worth $913 million in 2008 and are projected to be worth $1.3 billion in 2011. Source

The bottom line: While in many respects, the rest of the world has caught up to Japan’s mobile market, these figures show that in many others, Japan still leads the way.

—–

1.2 BILLION PEOPLE AGED 5 TO 25 OWN MOBILE PHONES WORLDWIDE, according to Graham Brown from Mobile Youth. He shared the stats in another session at Heroes of the Mobile Screen, and Stuart Dredge again came through with some detailed notes. Brown said half of those 1.2 billion live in Asia, adding that there are still 800 million Asian kids that are yet to get their first mobile. He says that by 2012, a fifth of the world’s mobile youth will be in India alone.

He also said that the average age for Europeans to get their first mobile is now 7.1 years, and that kids spend 10 percent of their disposable income on mobile – which translates to 12 times more than the entire global recorded music industry. 60 percent of kids even sleep with their phones. Source

The bottom line: Kids love mobile. And have got some money to spend on it.

—–

MOBILE OPERATORS WORLDWIDE CUT COSTS AND INVESTMENT OVER THE PAST YEAR, says a new report from Wireless Intelligence. Opex dropped from 60 percent of operator revenues in Q3 from 63 percent in 2008, while capex fell from 14 percent to 10 percent. The report also projects that total revenues for operators in the 30 OECD countries will fall from EUR411 billion a year ago to EUR408 billion this year, with revenues in Europe down 4.3 percent to EUR36.5 billion. Source

The bottom line: It wasn’t a good year for infrastructure vendors.

          

Kudos to Mark Hawkins and the team over at the Mobile Data Association

On the face of it, the partnership between BBC Radio 1 and all the major U.K. mobile operators is aimed at allowing listeners in the U.K. to send the radio station picture messages (MMS) from their mobile phones for the first-time ever all day today (December 11) free of charge. But dig a bit deeper and the event has been set up as a springboard to encourage people to use their phones to do more.

To this end the MDA has also launched an educational website with the long-term aim of helping people to send picture messages: http://www.getsettings.org. The idea is to provide people a “single, unified hub of settings information” and address configuration issues around older handsets in circulation and SIM-only contracts.”

Of course, this problem isn’t limited to the U.K. and I hope this educational effort sets a precedent other professional organizations and mobile companies follow.

NIGHTMARE AHEAD

In fact, the job of solving the myriad of issues around customer education to make using our phones and accessing the mobile Internet a no-brainer is widely considered to be the chief business imperative of the coming year.

This is the view that came across loud and clear at MIDAS: Managing Innovative Devices and Services, an industry event I attended and spoke at last year (organized by my esteemed colleague Abraham Joseph, Founder, Device Management Forum).

During the event we discussed the advance of the mobile Internet and what the impact would be on stakeholders (device makers, mobile operators and software vendors, distributors and retailers) when we all need assistance to surf the Web, send email and download/install apps. The scenario, we agreed, was a nightmare.

Fast forward, and the problem is no longer a discussion point for passionate technologists; it’s a business issue for companies across the ecosystems banking on us all to use our phones to do more.

Yes, people need assistance to understand and configure their devices. The MDA recognizes this, which is why it has launched an educational web site for precisely this purpose. However, people also need fast track training to get on the mobile Internet and the industry is under pressure to have to come up with some solutions – sooner than later.

PEOPLE ARE BAFFLED

Indeed, a raft of studies shows that we are baffled by our new phones and features. One that stands out comes from independent research firm Coleman Parkes, which asked 4,000 people in the U.K. and U.S. about their pet mobile peeves. (The study was commissioned by Mformation, a provider of mobile device management (MDM) technology. But vendor spin aside it sheds some important light on this real problem.)

Among the key data points, the survey found that a whopping 85 percent of people said they were frustrated by the difficulty of getting a new phone up and working. Additionally, 95 percent said they would try more new services if phones were easier to set up and 61 percent said they stopped using an application if they could not get it working straight away.

So, we know people would like to do tasks as browsing the Web, reading email or sending picture messages, but the complexity of mobile phones (really handheld-computers at this point) is too much for them.

TOP TEN HEADACHES

During the MIDAS event that impressed me with the scope of this problem, I met with Wouter Deelman, CEO of Qelp, who blew me away with his presentation and an eye-opening list of the Top 10 device management challenges. (By way of background, Qelp is a Dutch software-as-a-service company sharply focused on solutions that increase revenues and reduce customer support costs.)

Wouter co-presented with Blyk, a Qelp customer and ad-funded MVNO model (this was before Blyk shifted its focus to becoming a media company). Blyk revealed that it had achieved a 60 percent success rate getting users to accept Over-the-air (OTA) settings (critical since much of Blyk’s ad-funded model was built on users’ ability to receive and respond to MMS mobile advertising messages). In effect, Blyk admitted a 40-percent failure rate – a problem Blyk said it solved by working with Qelp.

Indeed, OTA settings top Wouter’s list of Top 10 device management headaches.

1. Over-the-air (OTA) settings require user acceptance.

2. Some devices do not support OTA and require manual configuration.

3. New handsets are coming to the market through different channels (not just via mobile    operators), so the problem and the responsibility to solve it is fragmented.

4. Remote access to a device requires access to the mobile Internet (which is what most users are trying to set up in the first place).

5. Users are confused when settings arrive, and often don’t know what they are for or where to store them on the device.

6. Each handset has a different UI (user interface).

7. Call center support is an option – but costly for the operators and frustrating for the users.

8. Second-hand devices are preconfigured incorrectly.

9. Network operator settings get preference over MVNO settings.

10. New IMEI ranges and handsets not yet recognized by the operators systems.

It may seem that Apple’s iPhone and the slew of new touch screen interface devices/ smartphones solve this problem (because they come preconfigured by the iPhone exclusive channel on the market and most available services are displayed via icons on the screen and not buried in a sub-menu).

But the range of new devices and multitude of UIs only exacerbate the problems. And let’s not forget the many people unlocking their

iPhones because they want to have the devices and the operators they want (!) and therefore need to configure the device themselves, manually.

NEED HELP? GOOGLE IT

Can the device management issue impede the growth of mobile Internet usage? The jury is out on this one – but it’s common sense that we would use it a lot more if we could. (We cannot use what we cannot use.)

Ironically, the mobile operator – the player you would expect would want to educate us to use mobile data (and generate additional data revenues in the process) – appears to have missed the plot – and the opportunity.

In a recent must-read guest post for VisionMobile, Wouter road tested six U.K. mobile operator websites to look for support and set up email on a Nokia N96. The result: a mix of irrelevant results and no results at all. Wouter’s conclusion: for an end-user seeking help to get a service up and running on their mobile phone, the answer is not just a few clicks away.”

Wouter then looked for the same information using Google. The answers are marginally better – but the search results do include sites such as Know Your Mobile, that do the job just fine.

Understanding that Google is destined to play an increasing role in customer care (becoming the first place people look for help to configure their phones) KPN (also a Qelp customer) has applied search engine optimization techniques to ensure it’s website (and brand) at least show up in the top Google search results. (Daily statistics now show that 50 percent of KPN’s subscribers go to Google first for answers.)

The takeaway: The MDA has literally done us a service in the U.K., but there is a lot more work to be done. The advance of the mobile Internet has encouraged us to check out the wealth of apps and content available. However, many of us need help setting up our phones before we can explore this brave new world. Providers have a choice: improve customer education and support, or deal with customer frustration (and lost revenues) when people quite literally turn off.

Disclaimer: The MDA has also endorsed MobileAd World Focus, the upcoming MSG ebook,

          

I suspect his thought-provoking blog will do more than set the tone for my book; it will impact the app store debate that will likely dominate 2010. Just look at the recent raft of app announcements: Analyst firm IDC predicts there will be more than 300,000 iPhone apps by the end of next year, compared to 75,000 Android apps; Samsung takes the wraps off its Bada app platform; and (just today) Orange officially opens its app store to users in the U.K. and France, offering more than 5,000 apps for Java, Android, BlackBerry, Symbian and Windows Mobile.

Connect the dots, and the avalanche of apps turns up the pressure on providers and mobile operators to be good retailers and put stuff we’re likely to appreciate where we can find and buy it. Common sense really.

Or is it? Not is we consider the statement from Nenad Marovac, Managing Partner, DN Capital, who was speaking at Heroes of the Mobile Screen earlier this week, In his view, “Operators should be pipes and shut up.” Hmmm… not much room in that model for mobile operators to wield the stockpile of analytics they collect (such as our browsing patterns and past purchases) to present us with a selection of apps we’re likely to appreciate.

In preparation for my own industry report on personalization and recommendation I have spent the last weeks interviewing a who’s who of industry players and their customers (mobile operators/service providers) who are convinced  the company with the most (and best) data wins. It’s a battle between operators (really smart pipes) and aggregators (Google & Co.) – and personalization and recommendation could just be the capabilities that distinguishes the leaders from the also-rans.

With that in mind, we continue MSG’s special podcast series on the top players in personalization, and conclude with Part 2 of my interview with Stephen Oman, Amdocs ChangingWorlds Worldwide Director Sales Engineering. Changing Worlds is an Irish provider of personalization technology that was recently acquired by Amdocs and is now part of Amdocs Interactive.

In Part 1 we dissected the content discovery dilemma, looked at on-portal challenges and examined the results of the company’s recent study that underlined the importance of personalization in determining and delivering mobile advertising.

In part 2 we explore personalization off-portal and across app stores.

ROLE OF THE MOBILE OPERATOR: As Stephen sees it: the operator has a spot at the “center of the Internet.” Their job: “helping the subscriber to go on to the Internet, helping them find the right content, helping them with additional suggestions which they might be interested in, and so on.  In doing that, they’re becoming if you like a partner to the subscriber when they are browsing the internet.” So, there’s an opportunity here for the operator to “set themselves up in essence as the home page for the mobile Internet for their subscribers.”

APP STORES: In many ways, it’s a repeat of the content discovery problems we know from on-portal. But it’s also an issue that independent developers will also face as they try to engage people and compete with similar, rival apps across the store. As Stephen puts it: Making an effort to personalize the content will “help people find more niche types of applications that may exist, and that would never appear in the what’s hot today or what’s in the top 10 for today.”

LONG-TAIL VERTICAL APP SCHEMES: Reports show that many apps downloaded are actually productivity apps. Additionally, apps are being downloaded by professionals in line with their professions. So, will we see a plethora of app stores split across lines such as task (apps to do “x”) or jobs (apps for doctors, for example)? Stephen was intrigued by the idea and agrees that we will likely see the launch of vertical app stores (similar to the vertical content portals that offered only ringtones or wallpapers). “It’s pretty much the same as you see in retail, you do have retail stores that sell pretty much everything, but you also have niche retail stores that cater for particular audiences.”

THE GROWTH OPPORTUNITY: In a word: convergence. “Increasingly the mobile operators’ customers are expecting and demanding that if you like connected lifestyle….Crucially, they’re looking to be able to access services across many different devices: their mobile phone, online, through their TV, through digital TV, and that convergence of access is essentially going to improve and drive growth in the mobile digital economy.”

Editor’s note: This special focus on personalization and recommendation continues in the New Year with a look at a cool new recommendation company coming out of stealth mode and an analysis of Novarra. I had to reschedule this one a few times, but this time it is timed to some important news. Not one to miss!

Disclaimer: ChangingWorlds is not an MSG supporter.  However, MSG has published a by-lined thought leadership column authored by a ChangingWorlds senior executive. MSG has also participated in an invitation-only  thought leadership event organized by Amdocs.

Listen to the podcast here. [15:12]

Related posts:

PODCAST: ChangingWorlds Reveals Real Impact Of Personalization On Mobile Advertising CTRs; Google Shows Mobile Advertising Is Hot (Again), But Will Personalization Make The Market Sizzle?

SPECIAL REPORT: GETTING PERSONAL Openwave Adds Mobile Analytics; Are Gateway Providers The Ones To Watch? PLUS New Report/Project With GigaOM Pro

PODCAST: Bytemobile CMO Adrian Hall: Operators’ Can Win On Personalization; Does A Widget Bar Do One Better Than An App Store?

MSG DEBUT VIDEO: Xiam Talks Targeting & Filtering; Make Way For The Personalized Web!

GUEST COLUMN:Using Personalization To Pump Up The Volume & Increase The Value Of The Mobile Internet

          

If you have an event to share, or a media partnership to discuss, then please contact Peter Salz (peter@msgblog.com). MSG also creates free pre-event content (podcasts, interviews, white papers) for select organizers in return for high-profile promotion and branding, so contact us to find out how we can work together to make your event shine.

One event we are closely aligned with is M-Days, a must-attend mobile industry event (January 28-29 in Munich) organized by 11 Prozent – Communication that counts a whopping 1,400+ attendees, making it the largest mobile event in Europe outside the Mobile World Congress in Barcelona.

For five years the M-Days event has been synonymous with mobile in continental Europe.

This year MSG is proud to partner with the organizers to bring the event to a global audience. The effort is already paying dividends and Carsten Szameitat, Managing Director, 11 Prozent – Communication, tells me that the exhibition is sold-out (!)

However, some speaking opportunities are still available, so contact me (peggy@msearcchgroove.com) or Carsten (c.szameitat@11prozent.de) directly.

Carsten and I are also joining together to produce a newsletter that combines the best of our news and commentary for a global audience. Our first issue will also feature an exclusive podcast interview with a keynote speaker and list the event highlights. More about in a formal announcement and press release.

To date the impressive line-up of speakers includes: Gian M. Fulgoni, Chairman and Co-Founder, comScore; Rainer Deutschmann, Senior Vice President Mobile Products, Deutsche Telekom; Colm Healy, Vice President (UK), Qualcomm; Joel Berger, Managing Director GSA & Northern Europe, MySpace; Ralf Lauterbach, Head of Consumer Architecture, Vodafone Germany; Jan-Christiaan Koenders, Director Brand Communication, BMW Group; Kerstin Trikalitis, CEO, Out There Media; Christian Lindholm, Partner and Director, Fjordnet Ltd; Ajit Jaokar, futuretext; Lars-Christian Weisswange, Director, HTC; Scott Seaborn, Head of Mobile Technologies (UK), Ogilvy Group; Martin Börner, Director of Telecom Division, Samsung; Marc Mielau, Head of Digital Media, BMW Group; Mark Wächter, “Mr. Mobile” & Member of the Global Board of Directors, Mobile Marketing Association; Daniel Euler, Managing Director, Gettings (E-Plus Gruppe); and the list goes on (!). You can find a complete list of speakers and sessions here.

And speaking of sessions, this year M-Days has doubled the number of sessions to cover an even wider range of topics. A special attraction is the Paid Content panel (how to wring value out of your digital assets).

MSG will be on-location, conducting briefings, connecting with cool companies and filming a limited number of exclusive interviews. In addition, I will moderate the panel on social media with special emphasis on social media marketing. If you want to meet up or catch up, then contact me directly.

M-days also cooperates closely with comScore, a relationship that gives it the inside track on some key data points. Carlo Longino will provide his analysis later in the week.

In the meantime, we learn from a recent press release (to promote the social media panel and sessions during M-Days) that mobile social networking across Europe is up 139 percent compared to last year. In other words, we use the mobile Internet to connect. But we also use it to find information on the fly. comScore reports the number of users browsing and retrieving news and information has increased 44 percent, with the use of news and information apps up a staggering 101 percent.

For the inside track on these trends (Gian M. Fulgoni, Chairman and Co-Founder, comScore, is a keynote speaker) and what it all means for the future of mobile, head on down to Munich for M-Days. As Harald Neidhardt, Co-Founder and CMO of Smaato (and frequent/passionate commentator on all things mobile) put in a recent statement: M-Days is “definitively the best possible start into the mobile year in 2010.”

See you there!

Disclaimer: MSG is an M-Days media partner and has joined with organizers to produce a newsletter tracking developments impacting the mobile industry.

          

ANDROID AND APPLE NOW ACCOUNT FOR 75 PERCENT OF US MOBILE WEB TRAFFIC, a stat noticed by TechCrunch in the latest installment of AdMob’s Mobile Metrics Report. The iPhone OS (which also includes iPod Touches) leads the way, generating 55 percent of smartphone requests on AdMob’s network in the US, with Android pulling in 20 percent. RIM follows with just 12 percent, then webOS with 5 percent, and Windows Mobile with 4 percent.

Worldwide, iPhone leads the way in smartphone traffic, accounting for half of it, followed by Symbian with 25 percent. Android pulls in just 11 percent of global smartphone traffic. Admob also looked at results within the RIM and Android platforms. On Android, the HTC Dream (known also as the T-Mobile G1), the oldest Android handset accounts for a little more than a third of the platform’s total, but the newly released Motorola Droid already claims a quarter of the traffic. Source

The bottom line: In case you hadn’t figured it out, mobile platforms with better browsers and web UI get used to access the web more often than those with poor browsers and experiences.

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60 PERCENT OF MOBILE-ENABLED DEVICES WILL BE SOLD THROUGH OPERATORS BY 2013, says research firm In-Stat. Based on their success selling subsidized netbooks, the firm says operators are gearing up to sell more notebook computers, and will sell nearly a third of all notebooks in 2013. In addition, In-Stat says the market for Internet-connected devices will grow at a health CAGR of 22.3 percent over the next four years. Source

The bottom line: Two key trends to note here: the growing market for connected devices like e-book readers, GPS units and netbooks; and the growing data use of these devices. Will operators’ networks be able to cope?

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TEXT ADS AND WEB BANNERS ARE THE MOST NOTICEABLE FORMS OF MOBILE ADS, BUT CLICK TO CALL AND MOBILE VIDEO GET THE BEST RESPONSE, says new research from Parks & Associates. The report says that text ads garnered the highest recall rate of 11 different mobile formats, with click-to-call (CTC) faring the worst. Interestingly, the CTC ads had the second highest response rate (35 percent), behind video movie trailers (38 percent). Text ads elicited a response from just 26 percent of users, and web banners 30 percent. Source

The bottom line: Mobile marketers need a deep bag of tricks to lure in eyeballs and responses as consumers still feel their way through mobile ads.

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MOBILE AUGMENTED REALITY SERVICES WILL BE WORTH $732 MILLION BY 2014, says Juniper Research. AR apps, which overlay content onto maps or images of a user’s surroundings, are starting to emerge, but the company says they’ll be supported by a variety of business models within a few years, including paid downloads, ad support and subscriptions. Juniper says adoption will be driven by AR-based local search services, but the real revenues will first come from AR-enabled games. It adds that AR advertising will also be a viable market. Source

The bottom line: It’s still very early days for AR, even though there have been some pretty cool apps (like Layar) emerge already. This is definitely an optimistic projection, but it seems like some familiar issues, like device fragmentation for developers, will need to get worked out first.

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THE TOP TEN PROJECTED MOBILE APPS FOR 2012 LOOK PRETTY FAMILIAR, at least according to research firm Gartner’s list: money transfer, location-based services, mobile search, mobile browsing, mobile health monitoring, mobile payment, NFC, mobile advertising, mobile IM and mobile music. Most of that list encompasses services that are already popular (i.e. mobile search, mobile browing, mobile advertising); most of the rest of it appears to be services that have been hyped as the next big mobile thing for several years already (i.e. NFC, mobile payment, mobile music). Source

The bottom line: Gartner’s list isn’t too creative – which reflects the staying power of apps like web browsers. But it also reflects some of the endless hype of the mobile industry, where services get pumped up well before their time, then linger and linger on.

          

I encourage you to explore the content contributed by COM regulars and newcomers including MOPocket (bursting back on the scene after a long break with an in-depth look at Windows Mobile 6.5.1 and an exclusive briefing with Microsoft) and David Eads (a newcomer with a fresh new analysis recent developments in Canada’s mobile banking space.

As the COM’s new “keeper of the tents” I am pleased to report we now have a presence on Twitter (@COTMobilists), the first step in a strategy to communicate our collective ideas and recruit more bloggers. Please also check out the new schedule for 2010. After you have contributed to COM twice you may also host the COM at your site – a great way to raise profile and increase traffic.

I invite you to familiarize yourself with COM’s mission and principles (quite simply to promote the best in mobile blogging) posted on the website and get involved!

Over the next weeks I will proactively reach out to bloggers and contributors to ask for  input to make sure 2010 is an exciting and eventful year for COM. If you have ideas regarding recruitment, events and sponsorship – and any other steps we must take to make COM a vibrant organization with a (combined) voice that matters – please contact me directly (peggy@msearchgroove.com).

          

Mobile Groove — the monthly podcast I produce with Inma Martinez, leading digital media strategist, “free radical” and advisor to venture capitalists — zeroes in on Google, dissecting its mobile strategy and asking some uncomfortable questions.

ANDROID SHIPMENTS

There’s no denying the phenomenal popularity of Android apps. But how many Android devices have shipped and how big is the Android market – really? Great questions and we wish we had the answers. For some reason, it’s radio silence at Dell and across the 10+ manufacturers in the Open Handset Alliance. Inma will continue to dig for facts and figures, but right now your guess is as good as ours. Listen in and let us know.

GOOGLE’S GAIN

Google snaps up AdMob for $750 million in stock. Is Google banking on a boom in mobile advertising? Or does this latest spree (AdMob and Gizmo5) lay the groundwork for a much larger (and much smarter) scheme to dominate mobile? Inma’s take: Google is doing more than acquiring capabilities to take on rivals (Gizmo5 allows Google to take on Skye, for example). “The Web giant is buying up distribution relationships with mobile publishers – even if it has to buy it at a loss.” (By way of background, AdMob served ads for more than 15,000 mobile Web sites and applications worldwide with a sharp focus on iPhone apps.)

RIVAL AD NETWORKS

AdMob’s price tag sends a clear message to the market: no one (!) can offer a cheaper price for a mobile ad network that has created similar value. What does this mean for Millennial Media, JumpTap and other ad networks making their mark? And while we’re at it: what is the impact on mobile valuations – period? Inma is looking forward to huge deals that show mobile is a serious and solid industry.

GOBLET OF ROCK

This time we salute Europe’s media superstars for harnessing mobile to produce fantastic results. From great apps to sharp monetization strategies European publishers are showing they “get” mobile. Inma’s pick: The Daily Telegraph and an awesome iPhone app she encourages us all to take out for a spin. Since I’m still reeling from an excellent presentation I recall from the last Mobile Marketing Forum in Berlin, I raise mine to The BBC – specifically, BBC World and Tom Bowman, VP Strategy and Operations, BBC Advertising Sales. In addition to developing a cross-platform strategy that has placed mobile in the middle from the get-go – it has also monetized it through mobile advertising with fantastic results. This approach has allowed the BBC to become a Broadcaster 2.0. (More details on the BBC World mobile advertising strategy and the results it has delivered to date in my bi-monthly column for my favorite trade publication, EContent magazine. You can read all the columns here.)

On the occasion of so much excitement in the mobile space Inma also raises a second goblet of Rock to ACCEL Partners, for taking the dive and staying dedicated to mobile. By way of background, ACCEL recently sold two of its portfolio start-ups for a total of $1.5 billion. (AdMob went to Google for $750 million in stock and Playfish went to games publisher Electronic Arts for about $300 million.)

Until next time – keep it fun!

Listen to the podcast here, [17:27]

          

Mobile advertising continues to be a good news/bad news story. And your view seems to depend on the news you want to hear.

November was a stellar month for mobile advertising. Google paid an eye- watering $750 million to acquire 3-year old AdMob, a Silicon Valley-based leader in display and iPhone ad formats. Google is not one to waste money, so you can imagine what a huge opportunity mobile advertising really is (even if the rest of the industry is blinded to it) if a Web giant is willing to pay almost $1 billion for a company with mobile expertise. I wonder if we won’t look back in two years and say it was steal…

At the end spectrum, there are always industry pessimists who ask when mobile advertising will finally be big business. However, I must also note (with a grin) that many of these nay-sayers are large publishers (can’t name names) who are 1) amazed by the tremendous traffic to their mobile Web destinations and 2) clueless about how they might harness mobile advertising and monetise these eyeballs.

And let’s not forget the mood among traditional media players. Doom and gloom everywhere you look: newspapers, direct mail, TV, radio, yellow pages, outdoor, magazines and PC Internet.

In fact, the BIA Financial Network (BIA), parent of the Kelsey Group, forecast spend on these media to decline to $144.4 billion by 2013 from $155 billion last year.  But there are winners among the losers. With budgets under pressure and advertisers beginning to demand far more tangible results, traditional media – such as print – is likely to be hit far harder.

Marketers have long realised this trend and increasingly turn their attention to online and new media channels. Against this backdrop, online commands an ever-increasing share of spend. BIA has forecast the new media share globally to grow from around 9 percent today to over 22 percent by 2013. Moreover, a recent study from Pricewaterhouse Coopers (PwC) predicts by 2013 the new media share of advertising in the U.K. will be around 34 percent.

Clearly, the advertising market is going to shrink and see a substitution of spend. It’s a trend that squeezes traditional media and spells opportunity for companies that either play in new media or migrate value to their online assets. Thus, your chances of survival are a measure of your willingness to rethink your media business models and refocus your operating principles.

MOBILE MATTERS

The media futurist Jeffrey Cole points out that the biggest challenge companies face is their own reliance on traditional advertising models. “The problem [is] people often believe there is enough life left in the ‘old advertising model.’” While many companies are still waiting for traditional advertising techniques to deliver, Jeffrey is convinced that the “big breakthroughs will be digital advertising developed by those who grew up their entire life with digital media.”

If Jeffrey is correct, and I believe he is, then mobile – a personal medium digital natives regard as an extension of themselves – is where we will see the meaningful innovation and positive business results.

Indeed, mobile continues to be the bright spot in a raft of recent industry reports. Then market outlook is even more buoyant when it comes to advertising approaches that successfully combine location and promotion.

The Kelsey Group, a research firm specialised in location-based services, expects mobile local advertising revenue alone to reach more than $3.1 billion by 2013, up from just $160 million in 2008. Meanwhile, Gartner forecasts total spending on mobile advertising to grow to $7.5 billion in 2012, up from $530.2 million in 2008.

Connect the dots in these reports, and mobile advertising revenues could outstrip anything that has gone before, making mobile one of the fastest growing advertising channels of all time. A remarkable feat when you consider that the overall advertising industry (traditional and online) will continue its decline. No wonder Google was so keen to snap up AdMob and stake its turf.

WHY WILL MOBILE GROW

In a word, mobile is different. While other media may be limited to a time or context in our daily routines (print in the morning when we read the newspaper on the train and TV when we get home in the evening), mobile is a 24/7 channel directly to us.

Look at it this way and mobile ticks so many marketing boxes that you ignore it at your peril.

• Mobile is a life-line for the 18 to 30- year old demographic, a very attractive demographic to marketers and notoriously difficult to reach.
• Mobile is a personal device and rarely shared, making one-to-one marketing a real possibility.
• Mobile is present at the point of purchase, providing marketers a channel to influence people’s brand choice and encourage the all-important impulse buy.
• Mobile is measurable, allowing marketers insights into campaign performance and their ROI.

However, for most brands and media owners, mobile remains one of the great untapped channels.

WHO WILL “GET” IT?

Not everyone is blind to the tremendous opportunities at the intersection of local information and advertising approaches. In fact, there is a staggering number of players across the ecosystem jockeying for a lead position. At one end of the spectrum you have the search engines and platforms: Taptu, MCN, Google, Yahoo, and Microsoft, just to name a few. At the other end, you have dozens of directory publishers (Yell, Pagine Gialle, Pages Jaunes, etc.). And let’s not forget the social networks, media owners, verticals, handset manufacturers and mobile operators all lining up for a slice of the action.

The market is crowded. But, if companies continue with their current approaches, then a shake-out is imminent.

To be clear, only a handful of mobile players have what it takes to be highly successful. The barriers to entry, the complexities of the mobile channel and challenges of distribution and discovery make this a game for deep-pocketed players. But other companies have an equal chance (even if they don’t have equal budgets) if they use mobile in a smart and meaningful way to deliver real value to the consumer.

WHAT WILL MAKE A WINNER?

The winners will be the companies that have much more than content (such as local listings, for example). It will be those players that have the capabilities mix to deliver mobile consumers a contextual, relevant and tailored offering. This presupposes the know-how to deliver to the device capabilities, provide consumers the features they expect, enhance location information, support social and viral distribution and add value through marketing and advertising.

It may sound simple, but why are so many companies still getting it wrong?

In my view, they lack focus and an understanding of the mobile channel.

In contrast, companies succeeding in mobile are those players that have recognised the gaps in their knowledge of new media and brought in professionals that do. (Even better if these professionals are themselves digital natives with an instinctive grasp of mobile and its impact on every aspect of our daily lives.)

Leading digital agencies such as AKQA and Ogilvy, and progressive media owners including the BBC and Sky have long had dedicated mobile teams in place. Now other companies are following their lead, dedicating more resources to mobile or buying in skills as they need them (either because they believe in the true potential of mobile or because they have been pushed into mobile by brands who understand how important it is to engage with consumers on their personal device).

If you doubt that mobile demands experts with a different skills set, then consider the real reason Google acquired AdMob: it’s easier (and cheaper) to buy skilled people than make the investments and risk missing the mobile advertising opportunity altogether.

While many agencies and media companies have a long way to go (and a lot to lose), it is encouraging to see so many brands moving full-steam into mobile and reaping real benefits. The list of successful campaigns is impressive: Guinness with its ‘Passport to greatness’ campaign, British Airways with its ‘Mobile check-in’, HSBC with its ‘Business banking’, Sky with its ‘Remote record’, the BBC with ‘BBC mobile’ and the New York Times with their NY Times iPhone app. It is interesting to note that all these companies have dedicated teams or experienced agencies that understand usability and what makes mobile different. Even if these brands appear to experiment or treat mobile as a separate business, they are serious about mobile’s position as part of the digital marketing mix.

WHERE ARE THE LOCAL CONTENT OWNERS?

Brands are leading (not all – but we have more solid case studies than last year), agencies are learning and everyone else is at least talking.
So, where are the director publishers? They are the only players with content and vast experience in traditional advertising who have yet to make the most out of their digital assets. They should have a natural edge over their competitors, but, as I pointed out in my last column for MSG, they are leaving money on the table.

Indeed, directory publishers are best placed to deliver compelling local mobile services and – importantly – commercialise them through advertising. After all, they have existing customers and a powerful sales force to sell advertising products.

It appears that directory publishers are so focused on the business challenge that they can’t see the opportunity mobile represents. This, unfortunately, leave the  door wide open to Google & Co, companies that “get” mobile and understand the value of listings.

WHAT DO THEY NEED?

To close this gap directory publishers must stop thinking of mobile as a technology and understand it is a utility. The mobile device has evolved into a multifunctional tool. It is our social organiser, our information resource, our boredom filler. Basically, it supports our lives. Directory publishers have content that is a perfect fit provided they also plug it into the equation to simply or enhance our daily routine.

Directory publishers must also acknowledge that mobile comes with a whole set of new rules. Granted, the industry has yet to figure out these rules, but borrowing ideas and approaches from traditional media will not work. A good starting point is to answer three core questions: how are you going to approach mobile?; why is your offer relevant?; and what do you expect a consumer to do?

My takeaway: As a marketing medium mobile is only set to grow in value. Providers that get the basics right and forge partnerships that allow them to unlock the potential of mobile, monetise their digital assets and deliver features that add value to our lives will be well-equipped to compete against rivals and win.

Editor’s note: Martin’s next column will focus on what companies (specifically, local media and directory publishers) should to deliver contextually relevant mobile advertising based on location.

Martin Wilson has been involved in digital media for over 14 years, during which time he gained a wealth of experience in the fixed line and mobile Internet. In January 2008, Martin established Indigo 102, an independent consultancy, to assist organisations (including leading advertising agencies, directory publishers, media owners and online service providers) take their brands – and value propositions – mobile. In this role Martin has supported the development and launch of six mass market mobile services across three continents. You can contact Martin directly (martin@indigo102.com) and follow on Twitter (@indigo102).

          

Naturally, the news that Web giant Google was getting in on the action in mobile by acquiring AdMob created an atmosphere of excitement and optimism at the Global Mobile Marketing Forum last week in L.A. But it was more than a mood; it was a quantifiable trend. Mike Wehrs, President & Chief Executive Officer, Mobile Marketing Association (MMA), reported that mobile marketing shows an increase of 40 percent over last year.

What’s more, mobile is a line item in more budgets. Mike gave us the example of German carmaker Volkswagen, which is “doing things exclusively with iPhone Apps independent of other media channels”.

Another sure sign that mobile marketing has arrived full-force was the announcement by Microsoft (just prior to the event) that it had decided to join the MMA. In fact, Microsoft became the organization’s inaugural Premier Member, reflecting Microsoft’s commitment to both the association and the mobile marketing industry. As Charles Johnson, General Manager, Microsoft Mobile Advertising, put it in a press statement: “As mobile advertising has grown in significance, the time is now for carriers, OEMs, publishers and advertisers to join forces to capitalize on that growth.”

REAL RESEARCH

Peter Johnson, VP Research, Mobile Marketing Association, provided us the latest findings from the Research and Metrics Committee.  A highlight: leveraging coupons and loyalty programs are winning customers. It is found to be the most successful of all the mobile marketing approaches (!).

Another surprise is spending. To date the average media spend by agencies on mobile is still only 1.8 percent of the total spend.  However, those agencies that have experienced successful mobile marketing have already moved mobile up to account for 2~3 percent of their overall spend.

In 2009 spending on mobile marketing was $1.7 billion in total. But there was a potential for $2.5 billion, if we think back to the boost in spending shown by companies successful in mobile marketing.

Success breeds success – and encourages more spending. To get there from here the industry needs more education and a sharing of best practices. To this end the MMA is working to encourage knowledge sharing worldwide and making sure best practices are better evangelized.

(Peggy adds: Many studies including this one point out that the real obstacle to mobile marketing. With this in mind MSG has joined together with Convergence World to publish MobileAd World Focus, an ebook outlining the mobile advertising ecosystem and highlighting the approaches that drive results.  This educational and business tool is endorsed by major organizations including the MMA. To get involved, contact me directly.)

BRAND SUCCESS

But the real proof that mobile is at the top of the agenda comes from the major players pushing the envelope.

COCA-COLA COMPANY: Tom Daly, Group Manager, Strategy and Planning, Coca-Cola Company, revealed what it looks for in mobile agencies. It may not be easy to get into Coca-Cola, but it’s worth it. According to Tom, Coca-Cola is “working with over 400 brands in 200 countries with a minimum of $8K per brand per country, and it is growing and we are looking for new partners.” His checklist for agencies: The company looks for three things.

1) Talent and environment
2) Thought leadership
3) Account management process.

As he summed it up: “We look for best in class to take Coca-Cola to the world leaders in creative mobile marketing and transparency is key.”

AT&T INTERACTIVE: Matt Crowley, CMO, AT&T Interactive, argued local and search are the real drivers for mobile advertising. As he put it: Today the total of mobile ad spend is about 70 percent (display and SMS) compared to 30 percent search. But he expects this will change to 25 percent (display and SMS) and 70 percent search in 2013. In fact, local search is the driver.  “We have seen over 250% YOY mobile search network growth and our goal is to pre-load the YP mobile app with local search on every device.” Matt added that AT&T counts 79 million subs and 22 million on Medianet, AT&T’s mobile portal. “There is over 22 percent access of Medianet daily.”

CNN: Louis Gump, VP of Mobile, CNN, talked about the future of news on mobile. He asked the audience how many look at news on their mobile before they get out of bed in the morning and about 30 percent answered they did. No wonder mobile is at the center of their strategy. CNN has a freemium model (offering the mobile website free and a paid CNN app).

The company debated the pricing for this, but decided on the $1.99 price as a way to keep mobile moving forward as a profit center to propel initiatives across all the mobile strategies of CNN. As Louis put it: “We wanted a dual revenue stream, and at $1.99, yes, there was debate over prices from $0.99~9.99. But we chose that price as we doing this for marketing. We want mobile as a sustainable business platform.  He continued: “We need not only the one-way free route, but a way to sustainability 3.5 and 10 years down the road.” To date 34 percent of users access CNN news only on their mobile phones. This means over one-third of users are only getting their news from CNN and only via mobile. Connect the dots, and “mobile is now the channel for CNN to reach a different demographic of people.”

Interesting to note: CNN doesn’t limit its focus to the iPhone. Instead the mobile strategy is holistic and covers four platforms:

1)    Mobile website (with 11~12 million users  per month – free and ad-supported)
2)    Text messaging (breaking news alerts)
3)    Video- on-demand and streaming (to distribute clips much more widely)
4)    Apps (and here the news is the September 27th  release that has changed the way news is consumed on the iPhone)

FUTURE OF MOBILE

Charles Johnson, Head of Mobile Advertising for Microsoft led an engaging panel on the future of mobile advertising. Ken Wilner, CEO,  Zumobi, stated that that key to mobile is “engagement”. Yes, acquisition is important, but once you obtain a consumer, the on-going engagement is second to none as mobile is with the consumer all the time, everywhere. Frank Babieri, CEO,  Transpera, was particularly bullish about the outlook for video. In his view, of the users that access online video that also access mobile video, “more then 62 percent of the time they will access it from mobile.” Another data point to keep in mind (from Charles): We replace our phones every 12~18months and we’re due to make those purchases soon. Smartphones will likely be the ones we chose, attracted by all their cool features and the great mobile Internet experience. Thus, 2010 will be the year of mass-device transition, and that will accelerate our industry even further.

BANKING: Bruce Withers, Head of Mobile, Wells Fargo, shared his mobile banking vision. He should know. Wells Fargo has been nominated as one of the top mobile banking solutions in North America and part of that success is linked to their sharp focus on youth (Gen Y and Millennials) that are part of the larger group of mobile professionals that need banking services on the go. Some key stats illustrate the success of a multi-approach mobile strategy.

•    Text messaging alerts: the user averages about 19 requests per month
•    Mobile website and iPhone application: users engage in about six sessions per month.
•    Location: Wells Fargo has added unique features in their iPhone App, including an ATM finder and direct links to wellsfargo.com.

CROSS-MEDIA: Mike Carter, CEO, MyThum and Tiffany Gerhard, Sr. Manager, Marketing- Emerging Capabilities, BestBuy, had a great session on the success of cross-media marketing for a retail brand.  For me it was one of the highlights of the day – particularly if we consider that BestBuy was doing NOTHING in mobile two years ago. Now, they have holistic strategy and results that speak volumes (literally). The strategy includes mobile as part of the marketing mix, but it is also core strategy to the company’s CRM strategy. Tiffany pointed out that mobile is a key link in clinching the sale – and everything that follows. “The use case quite good for us is when many of our customers come into the store that find when a product is out of stock. They can just go to their BestBuy application and click-to-buy in one action and then have the product delivered right to their home” But it doesn’t stop there. Mobile allows the company to support the buying process with information and interaction with customers. “Everyday now is a learning process for us to get better with mobile.”

FOOD FOR THOUGHT

Throughout the event execs and speakers raised a variety of interesting points and challenges.

•    Zaw Thet, CEO, 4Info, brought our attention to the need for an industry-wide initiative to establish a mobile cookie.  Today the next best thing is the user’s telephone number or UID on the iPhone.  By using this we can recognize and build cross-media campaigns for targeting users from platform to platform.
•     Chetan Sharma, Chetan Sharma Consulting, stated we are finally seeing the growth of the networks. Now, mobile has surpassed the data card (!).
•    Michael Shim, Head of Mobile Sales, Yahoo, reported that Yahoo’s growth of 54.8 percent is greater then the average for the industry of 45.4 percent with the mobile Internet.  Yahoo is doing unique ad solutions for apps and working on a slew of cross-media campaigns (with clients such as Subway) that link the Web to mobile.

INSIDE INNOVATION

The MMF event also recognized companies and campaigns pushing the envelope and spearheading mobile adoption. The MMA received hundreds of submissions in 12 categories from companies across the globe and winners for the Fifth Annual Global Mobile Marketing Awards were selected by the MMA Awards Selection Committee, a body comprised of global industry leaders from wireless carriers, technology and content providers, agencies and industry publications.

I had the honor of sitting on the panel of judges, a privilege that gave me a first-hand look at the campaigns. The campaigns that were real eye-openers for me in terms of real ROI and creative excellence came from agencies such as: Mobile Dreams Factory (Mini Mobile Dealer), AKQA (Gap Style Mixer), F.biz (Trident Fresh) MyThum (Rogers/Live Nation live ticketing solution) and the Pizza Hut iPhone App from Pizza Hut.

My takeaway: We kicked off the MMF event asking ourselves if 2009 was the “year of mobile” – again. Maybe not. But 2010 is going to be an adventure.  With budgets coming back, mobile showing up on marketing budgets and the advance of smartphones, the stars are aligned for 2010 to (finally) be the year of mobile is 2010. With the stars aligned it’s up to the industry to deliver – with solutions that scale and turnkey cross-media strategies with mobile at their core.

Editor’s note: Matthew Snyder is CEO and Founder of ADObjects-Inc, a cross-media strategic consultancy focused on revenue-generating, customer acquisition, brand building and business development solutions for clients determined to make the most out of mobile. Clients/Partners include: Bing, CBS Radio, Canadian Music Week, Nokia and Mobility Ventures, as well as a variety of media companies and major brands. During his career at Nokia, where he held a number of positions including Device Program Manager and Global Director of Strategy in the Multimedia Group, he architected Nokia location-based services strategy and mobile search application. MSearchGroove is proud to be an associate of ADObjects, joining a vibrant team of professionals including Chetan Sharma, Founder and President of Chetan Sharma Consulting, a management consulting and strategic advisory firm, and Roman Kikta, a renowned venture capitalist, wireless pioneer, seasoned entrepreneur and author. Feel free to contact Matthew directly (matt@adostrategies.com) or follow him on Twitter (matsnyder2001).

          

While the iPhone OS was the leading smartphone platform on Millenial’s network, with 33 percent of smartphone share (ahead of BlackBerry’s 31 percent), Samsung was the top device maker, thanks to the predominance of featurephones. The company also said the US mobile web audience grew to 64.8 million users, and that its ad network reached nearly 80 percent of them.

The report also features a section on mobile app analytics, provided by Mobclix, which says that the iPhone App Store is the biggest on the block, with 115,000 apps, and also leads in downloads, with 100 million per month. Android Market is a distant second, with 20 million per month, and BlackBerry App World even further back in third, delivering 300,000 downloads per month.

Millienial adds that traffic to advertisers’ sites represented almost half of the mobile campaign destinations on its network in October, while app downloads accounted for about 30 percent. Source

The bottom line: Mobile web use – and the market for mobile ads – continues to grow. But don’t overlook smartphones, which still account for a huge chunk of the mobile web market.

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THE MOTOROLA DROID SOLD 250,000 UNITS IN ITS FIRST WEEK, according to GigaOM and based on a report from mobile analytics company Flurry. The new Android device, available only on Verizon Wireless in the US, has been well received by commentators, and now, apparently, by the market as well. Flurry says that the sales are more than four times those of T-Mobile’s MyTouch 3G in its first week of sales in August, but of course pale in comparison to the 1.6 million iPhone 3GS devices sold in its first week. Source

The bottom line: Is Motorola clawing its way back from the precipice? Could be – since software has long been its Achilles heel, turning to Android could turn out to be a smart choice, and one that saves the company.

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MORE THAN 3 MILLION PEOPLE IN THE UK HAVE REDEEMED A MOBILE COUPON, says Juniper Research in a new report. The analyst firm says that mobile coupons enjoy a redemption rate six times higher than traditional paper coupons, again highlighting the viability of mobile marketing to deliver results for advertisers and brands. Source

The bottom line: Mobile coupons seem like a no-brainer, if only because people are less likely to forget to bring their phone to a shop than a paper coupon! But combined with opt-in campaigns and any number of targeting techniques, they represent a valuable resource for retailers.

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THE NUMBER OF MOBILE SOCIAL NETWORKING USERS IN LATIN AMERICA AND AFRICA WILL INCREASE TENFOLD BY 2015, says a new report from analyst firm Frost & Sullivan and mobile social networking provider Colibria. F&S says the market will amount to 527 million users and be worth $2.4 billion in six years, reflecting the increased popularity of the services, but also the prevalence of mobile as an Internet channel in emerging markets. Source

The bottom line: It’s easy to predict the growth of mobile social networks, but anybody eyeing the space has to keep in mind how people in emerging markets use their mobiles and access the internet primarily through them.

          

At first, the endgame was about boosting personalization to improve the mobile operator portals (that forced us to navigate through multiple menus) and cut the clicks to content that we genuinely appreciated. Typically, operators implemented personalization tools to bubble up cool content to the idle screen, taking the hassle out of finding and buying content on the device.

Fast forward, and on-portal is no longer where (all) the action is. The explosion in the number of app stores — software applications supermarkets run by handset makers, operators and independent players such as GetJar – increases our interest in finding stuff we like, and the sheer abundance of apps turns up the pressure on companies across the emerging ecosystem to make finding cool stuff a no-brainer.

By way of background, the content discovery dilemma was expertly outlined in a recent post by Alfred DeRose, who heads Tego Interactive, a Web and mobile product and services company specialized in integrated solutions for converged businesses determined to get more out of their digital assets. Working with clients to address a variety of issues around content discovery has allowed Tego to create a series of “cheat sheets” and white papers describing the problem and offering suggestions/solutions. So, watch this space.

PERSONALIZATION FOR THE PEOPLE

Put another way, content discovery is back at the top of the agenda and interest in personalization/recommendation technologies (to expose people to apps they are likely to appreciate) is also on the rise.

I know this from my interviews with vendors and operators, and from studying a raft of recent stats confirming (through app downloads) that we do indeed want more mobile stuff than ever. However, a disturbing hole in the argument has been (until this week) a lack of insight into what the people want.

Indeed, the underlying assumption has been that poor discovery (and even more miserable mobile search, as this in-depth post from my last mobile search master class shows) frustrates us (because we can’t find what we want) and forces mobile companies (operators/content owners and now developers) to leave money on the table.

So – how serious is the content discovery dilemma, really? Are people really frustrated? And would they buy more if it was easier?

NEW SURVEY

Thanks to a new survey of 2,666 mobile users in the U.S. and the U.K. — conducted by research firm TNS Global on behalf of Xiam Technologies, a Qualcomm subsidiary providing discovery and recommendations solutions to mobile operators – we finally have some thought-provoking stats.

The key data point: 80 percent of people experience some sort of problem getting stuff. The three biggest barriers: stuff is hard to find, phone and interface issues are a pain and the content is just plain irrelevant.

MOBILE SEARCH DOESN’T CUT IT

People are relying on mobile search to discover content, with some 68 percent using search engines to find what they want. 58 percent type in the URL. But – when it comes to effectiveness – people report URLs (83 percent) and bookmarks (89 percent) are the best ways to find content. Mobile search comes in a close third. Interestingly, 67 percent said the handset manufacturer portal was an effective way to find content; 67 percent said operator/service provider portals were effective.

Overall, people complained they are unsuccessful in accessing/purchasing (!) content they want 27 percent of the time.

WOULD PERSONALIZATION HELP?

In principle, it would. Assuming it was easier to find personalized stuff, almost 60 percent would spend more time accessing content and almost 40 percent would spend more money. Would people accept customized recommendations to find stuff they like? Approximately half of people survey in both the U.S. and the U.K. would accept suggestions.

HOW MUCH MONEY CAN BE MADE

Specifically, people said they would spend over an hour a week (55 percent increase) more accessing stuff with their mobile phones and over $8 per month (148 percent increase) if finding and buying was a no-brainer.

In addition to these consumer insights, the report is chock-full with interesting stats about the type of content people download (apps lead the pack) and pay for (games); top mobile sites (service provider destinations/portal trail the likes of Google, Yahoo, Facebook and the BBC); and the gripes people have about their providers (too pricey, too difficult to use and un-cool content).

MOBILE SOCIAL FUTURE

My personal thanks to Martin Clancy, Xiam Marketing Manager, for bringing my attention to the report (in a pre-briefing) and for arranging an interview with Colm Healy, Xiam CEO, to connect the dots. Naturally, much of this analysis is reserved for my report.

However, one exciting observation I can share is the pivotal importance of “significant others” (peers, friends, like-minded people) in the content app suggestions we can expect moving forward.

As Colm put it: The space is “in the eye of the storm.” App stores up the ante and force companies across the ecosystem to focus on personalization and recommendation as means to expose people to the stuff they are likely to appreciate and – ultimately – purchase.

App stores are the place to go – but what is going to keep us coming back for more?

Colm believes that social discovery will provide that stickiness. As he puts it: Recommendations from our friends will be the way we find apps.

But the challenge is not just in harnessing rants and raves from our peers to complement personalization and drive discovery. The real work is in creating recommendations that will work across the plethora of app stores coming on line. “There are unique challenges related to app store fragmentation. If I’ve discovered a great app on an iPhone, obviously what I want to do is let my friend know about that great app. But – if they have a different phone – then the question is how to direct them to the right app for that particular phone.”

Another trend high on Colm’s radar: apps to discover apps. As Colm sees it: Smartphones are chock-full of features and functionalities — clever technology that providers could/should harness to sell us on the wealth of apps at our finger tips. It’s all about taking advantage the interface and features such as location, the compass and the accelerometer (to name a few) to help people get to apps they would likely appreciate.

My take: Personalization has been at the center of mobile since the start. First people bought content (such as ringtones) to personalize their devices. Then companies implemented technology to deliver personalized suggestions and idle-screen takeovers as a way to help people navigate the avalanche of content and cut the clicks to content. It’s work in progress. Now the explosion of app stores pushes the content discovery issue back to the top of the agenda for operators, handset makers, developers – everyone. As this report shows, people would spend more time and money accessing stuff on their mobile phones if it were easier to do. Moving forward, people will likely not only appreciate personalized recommendations (particularly if they come from their peers). They may even come to expect them.

Disclaimer: MSG relies on Tego Interactive for the creation and integration of its online and mobile destinations/strategies. Xiam has aligned with MSG to publish a sponsored series of thought leadership columns and contributions beginning in December 2009.

          

Smartphones now account for one out of every seven phones, and Nielsen says that Blackberry gained the most smartphone market share during the period, up five points to 19 percent. Nokia’s woes continued, with its share of the total UK market down 7 percent to 44 percent. Source

The bottom line: If only 20 percent of UK mobile users are getting online with their phones, there’s still a lot of growth left in that market for content providers and mobile marketers.

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ONE IN SIX HANDSETS WILL HAVE NFC FUNCTIONALITY BY 2014, according to Juniper Research, as use spreads outside of Japan. The company says that in five years, the value of transactions processed over NFC worldwide will exceed $110 billion, with mobile payments and retail applications (such as coupons) the most widely used applications, though ticketing (such as for public transport) will also play a roll in pushing the rollout. Source

The bottom line: It seems like we’ve been waiting on NFC for a long time, and in the west, it’s never moved much past the trial stage and isn’t readily available in handsets. That’s one problem, but another is the cost of POS equipment for retailers, who won’t want to shell out for readers and other gear unless there’s really something valuable in it for them.

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CONSUMERS WHO RESPOND TO MOBILE MARKETING ARE MORE AVID USERS OF SOCIAL NETWORKING SITES, says a new report from BIGresearch, and tend to be young men, the company says. It also adds that since its last study of US consumers in 2008, the percentage of people who don’t like to get SMS ads (66.8 percent), as well as the percentage of people who believe marketers need permission before sending mobile ads (58 percent), have increased. Source

The bottom line: With two-thirds of people saying they don’t like text ads, and almost 60 percent saying there needs to be opt-in, one message is clear: sending out blanket text ads (especially without permission) isn’t an effective use of mobile marketing.

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DESPITE THE MOBILE’S CONNECTION TO USER-GENERATED CONTENT, people prefer to watch professional video content on their handsets, according to research from Real Networks. It says that while YouTube is the most popular UGC video site on mobile, it’s eclipsed by content from pros (at least in the US), such as NBC, Fox, The Weather Channel, MTV, Comedy Central and ESPN.(Source: a Real Networks “mini-bulletin email)

The bottom line: One possible explanation for this is that users on mobile are task-focused: that is, they want to see what the weather is going to be, or they want to see a certain sports clip, and the professional content is better for that than something like YouTube. Also, the browsing and finding experience of the professionally curated content may be simpler than with many UGC sites on mobile. Or, it could simply be that many of these professional channels are accessed through a carrier portal, so they’re more prominent to users, or may work more reliably than some UGC sites.

          

Perhaps Patrick Moorhead, Director of Emerging Media at Razorfish, put it best. He was quoted saying: “(T)his is a wake-up call to clients who say mobile is not a real opportunity, because it is. Google doesn’t get involved in anything it doesn’t think has scale.”

But mobile advertising is more than big business. The fact that Google had to buy AdMob is a clear confirmation that mobile is also different.

MOBILE IS MOBILE

Mobile is a new medium (the 7^th Mass Media, actually) and squeezing online ads onto a small screen – even if that screen is a smartphone/touchscreen device – short changes advertisers and the people they hope to reach with their marketing message. SMS and display banners have their place in the marketing mix. But my own research and a recent mobile marketing survey conducted by Netsize underline the growing interest in richer advertising formats, as well as in-application advertising (in-app ads).

Connect the dots, and brands/advertisers are exploring and executing strategies that make the most of the mobile device and the range of exciting formats available.

Paul Palmieri, Millennial Media CEO, picked up on this key aspect. His take (from an email statement): “Google validated what many companies including Millennial Media has known for years – that mobile is a different market with a huge potential for advertising, possibly a bigger opportunity than online media.”

Google, which introduced AdSense for Mobile in June, has also had to acknowledge that online and mobile are different. The program, a way to land display ads (from online advertisers) on mobile phones, ended up dumping ads on mobile devices, a modus operandi that doesn’t work if the ad landing pages are not optimized for mobile.

But don’t assume content adaptation alone solves the problem. As Rachel Pasqua, Director, Mobile Marketing, iCrossing, pointed out during a panel I moderated on SEO and mobile search: It’s not enough to optimize ads; advertisers also have to think through what people do after the click. In her view, mobile campaigns that drive results have mobile at their core.

ADMOB’S ADVANTAGE

AdMob, a company that has focused on innovative made-for-mobile advertising formats (and analytics) from the start, “gets it.”

From early 2007 (the company was founded in 2006) executives including founder Omar Hamoui caught up regularly with me to brief me on cool new ad formats and innovation coming out of the “Ad Lab” it had with Apple. This sharp focus on richer advertising formats plus the technology platform to monetize mobile inventory and the analytics capabilities to optimize the delivery, tracking and reporting of mobile ad campaigns (which I personally road tested in my mobile advertising how-to white paper) has clearly paid off.

A few other aces in AdMob’s hand:

A huge footprint in CPC (cost-per-click) performance marketing. We read in the September AdMob Mobile Metrics Report that AdMob serves ads for more than 15,000 Web sites and applications around the world. The number of monthly ad requests in the AdMob network hit 10.2 billion in September 2009 (up from 1.6 billion in 2007).  BTW: The premium space is wide open to players such as Millennial Media, the next company I profile in MSG’s Meet The Mobile Ad Networks series.

A deep understanding of the in-app advertising space. AdMob is the largest ad network for in-app ad inventory on the iPhone. AdMob kicked off 2009 with the launch of Download Tracking for iPhone applications (allowing advertisers to accurately monitor App Store conversion rates and measure their return from advertising on AdMob’s network). If quickly followed with an iPhone Advertising Exchange, a concept similar to the banner and link exchange services we know from the Internet. As Russell Buckley, AdMob VP Global Alliances, put in this MSG interview at the time: “The new-launch iPhone Download Exchange is about allowing developers with apps and ad space to serve ads that promote other apps within the Download exchange, and get traction for their own apps in the process by placing ads for free on other applications.” An excellent way to build relationships and good will in the developer community in my book.

A drive to innovate new ad formats. It’s beyond the scope of my analysis to list all the new interactive ad formats AdMob quietly and cleverly brought online in 2009. The highlights: the capability to blend graphical display (banners) with iPhone-specific actions, including maps, calls (initiating a voice call from an ad), iTunes (opening the iTunes store to purchase music or video content from the store), audio (listening to recorded or streaming audio content) and – most important – integration with the App Store to download apps. And let’s not forget the cool new iPhone ad units that went live in July.

I caught up with Thomas Schulz, Vice President & Managing Director, EMEA, at the time of the launch to talk through the nuts & bolts of these new formats, which include mobile social networking (as he put it: turning a brand message into a conversation by letting people click on the banner to access the advertiser’s content/updates on Twitter, Facebook etc…); mobile search (allowing people to search in a company’s mobile site by typing a keyword query directly into the banner); and a multi-panel banner (allowing people to answer multiple calls to action in a single rich media ad).

And the list goes on….

WAS THAT THE PRIZE?

As a loyal BlackBerry user, I am the first to side with executives such as Boris Fridman, Crisp Wireless CEO, who correctly remind us that iPhone is not the only game in town. (More in this post.)

So, did Google snap up AdMob for its impressive reach, its innovation, its grasp of iPhone/in-app ads or its mobile analytics?

Or was it — as Ian Schafer, CEO of Deep Focus, an interactive marketing agency suggests – AdMob’s stockpile of data that clinched the deal.

As he put it in this must-read post:

“With the acquisition of AdMob, Google now has access to usage data of many of the most popular mobile apps — especially the apps in the iTunes App Store. For iPhones. If Google is taking on Apple for mobile OS market share, they just scored a huge competitive advantage. Google will know more details than ever about how people are using iPhone apps, how they are engaging with advertising within those apps, and users loyalty to those apps.”

I am intrigued by Ian’s take – so much so that I have scheduled a straight-talk podcast with him next week to discuss this in more depth.

So, is it all about giving Google a leg up on understanding and segmenting app users based on how they interact with in-app ads?

Eric Schmidt, Google CEO, sure leaves that impression. As he put it in this interview with Bloomberg: “One the key success points for the iPhone was this enormous development of apps, and particularly free apps, which are advertising supported. Now that we have our Android platform coming out, and really with some serious partners behind it, it will also be important to have that be true for Android as well as the others.”

The takeaway: As I have pointed out in many posts on MSG and throughout my ongoing research into content discovery, mobile search and personalization: context matters. Contextual information (what mobile operators have, by the way) is what Google lacks. The AdMob purchase covers all the bases to close this gap, paving the way for the delivery of mobile advertising everywhere – particularly on the Android platform.

TOUCH WEB RULES (?)

But what we should be asking ourselves is how this new realization that mobile is indeed different will likely impact the wider mobile Web. The advance of touchscreen devices, app stores and new advertising approaches/formats are all coming together in a new kind of interactive mobile Internet, a brave new place where new content, new experiences and even new mobile search services will set the bar.

In a September blog post AdMob referred to this Internet (the one we experience on iPhones and other touchscreen devices) as the “Middle Web.” This “space that lies between the full Web experience you find on a PC and the ad-less Web experience you remember from the first Web-enabled mobile phones.”

This new Web throws up as many issues as it does opportunities.

• What does it do to usability?
• What does it mean for mobile advertising and how do we make it easy and inviting for people to interact with company sites and ads?
• And one AdMob didn’t ask: What is the impact on mobile search?

Tough questions, but Taptu, a mobile search provider, has some of the answers in its series of white papers. Like AdMob and Google, Taptu shares the view that the advance of touchscreen devices, app stores and new advertising approaches/formats changes all the rules.

In this new Web – which Taptu calls the Touch Web – people demand optimized sites (for touchscreen devices) and specialized mobile advertising that makes the most of device functionality and all the features that make the Touch Web more interactive and potentially more exciting than the mobile Web. During my last trip to London, I caught up with Taptu CEO Steve Ives and Bob Last, Taptu SVP Business Development, to talk about the impact of everything in the middle of the Web on the future of the Internet.

This is serious business.

Taptu has crawled, indexed and graded websites (assessing factors such as their suitability for touch devices and their page weights –key since it impacts the speed of browsing on mobile network and the end-user experience) to create an index of Touch Web-friendly sites.  (Taptu counts 120,000 to date.)

To make sure Touch Web-friendly sites also figure highly in mobile search results Taptu has also fine-tuned its algorithms to “decide whether to return results from the Touch Web, the mobile Web or the wider Web” depending on factors such as the searcher’s device and what thy would likely appreciate.

To round out the experience Taptu is exploring innovative new ad formats for touch devices. In an MSG exclusive with Andreas Bernstrom, Taptu COO, treated me to a glimpse of how people might interact with ads on a touch device, a fascinating briefing I captured in this detailed post.

A highlight: Search results are displayed in a card format optimized for presentation on a touch device. I watched as Andreas not only breezed through the card results (depicting images and information in an easy-to-browse format); he could actually flip the cards over to see more details (say, the discography of a particular band or the tour dates of a group). And if you like what you see, then share it (!)  – Twitter it, post it to your personal site or just send it via email to your friends.

The bottom line: if mobile is different, then the Touch Web is a brave new world. Google (with AdMob) is well-prepared for the challenges and opportunities this new Web brings. At the other end of the spectrum, Taptu will most certainly be out of the gates first with a mobile search service (and advertising approach) that makes the most out of the Touch Web. Now the pressure is on companies across the ecosystem to do more than develop a strategy for mobile; they should also brainstorm on tactics to address/harness the unique characteristics of the Touch Web.

Look for more news from Taptu soon- Steve and Bob assure me there are some amazing things in the pipeline.

Disclaimer: Millennial Media sits on the advisory board MSG has chosen to guide the editorial content of MobileAd World Focus; MSG has contributed comments to the Taptu Touch Web white paper.

          

I met with some fantastic companies (including Adfonic, comScore, Rapid Mobile and Smaato), benefiting from a mix of in-depth briefings and surprising news scoops. (More on MSG in the coming weeks.) We also sealed partnerships with several publishers (to grow the MSG network of sites and supporters) and signed on the dotted line with mobile companies set to come on board as MSG sponsors, advertisers and thought leaders in the coming weeks. It’s all good!

Another high point was the mobileSQUARED inaugural event, Taking Internet Mobile. The organizers – specifically event sponsor Airwide Solutions – invited me to take part in a roundtable with companies (no brands – sadly) to discuss the mobile advertising landscape and key learnings. My personal thanks to Howard Jones, senior account manager at miliberty for asking me to participate. I accept Airwide’s generous offer to feature my observations and event analysis at MobileMesaging2.0, a blog and thinking space sponsored by Airwide. Look for my take on the event and a summary of key research points from MobileSQUARED’s new U.K.-focussed report, this week. You can also follow the Airwide blog (@airwide) via Twitter.

The meet-up also provided me the opportunity to brief companies on MobileAd World Focus, a mobile advertising ecosystem ebook endorsed by leading global mobile organisations including the Association for Interactive Media & Entertainment (AIME), the Mobile Entertainment Forum (MEF), the Mobile Data Association (MDA) and the Mobile Marketing Association (MMA).

The work has the broad support of the mobile industry. Paul Palmieri, President and CEO of Millennial Media, the largest and fastest growing mobile advertising networks company in the U.S, is the first member of the MobileAd World Focus advisory board. Additional appointments will be announced in the next weeks.

          

Comscore says that the iPhone represents a third of those touchscreen devices, while the top ten list is filled with a number of touchscreen featurephones. Source

The bottom line: These numbers shouldn’t be too surprising, as smartphones continue to grow in popularity, and touchscreens make their way into the featurephone segment. Peggy adds: The touch web is here and will likely require content, experiences and mobile search tools to make the most out of it. Watch MSG for more on the touch paradigm and the potential business opportunities for companies that get it right.

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THE NUMBER OF NEW APPLICATIONS STARTED FOR THE ANDROID PLATFORM NEARLY DOUBLED IN OCTOBER, according to mobile analytics firm Flurry. The company, which tracks application and developer activity in app stores and across multiple platforms, says it’s seeing a lot of iPhone developers beginning to work on Android apps.

Android is gaining a lot of momentum as more devices hit the market – particularly in the US, where Verizon Wireless has made quite a splash with its marketing campaign for the Motorola Droid, and is also introducing the HTC Droid Eris. Meanwhile, T-Mobile USA recently announced it would introduce carrier billing and some other measures to try and increase its Android customers’ downloads. Source

The bottom line: Mobile developers will go to where the users are – if the developer and distribution experience is easy and rewarding. Apple and Android are leading the way, while others (notably Nokia’s Ovi and Symbian) still trail behind.

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THE VALUE OF COUPONS REDEEMED VIA MOBILE WILL HIT $6 BILLION WORLDWIDE BY 2014, says Juniper Research. In a new report about mobile coupons and NFC-enabled “smart posters”, the firm says that ARPU from offers from NFC coupons and smart posters will exceed ARPU generated by NFC payments in 5 years.

Juniper says, though, there are some potential stumbling blocks: consumer apathy, lack of willingness to change and consumers having to learn a new payment method. Source

The bottom line: Another confirmation that the mobile device is destined to be a payment device we use at the point of impulse – once we overcome the hurdles, of course. Peggy adds: Look for an in-depth look at this topic and more in the Netsize Guide 2010, a must-read mobile industry almanac available for free download beginning February 2010.

          

I am honored to follow Judy as the new Keeper of the Tents. It’s also a good time to consider new directions and activities to grow the Carnival and its roster of contributors. Thanks to the Mobilists who have contacted me to wish me the best in this new role, and a special thanks to Volker Hirsch and Srinivasarao Nandiwada (nsr), who have reached out to me to help guide the Carnival through this transition period.

It’s all about new energy, new idea and new horizons — and a new phase in the development of the Carnival. If you’re a member, submit your suggestions for consideration by the group. If you’re not a member, then get involved!

Now let’s get this show on the road!

Over at Volker on Mobile Volker Hirsch challenges us to rethink what we mean by “social media.” In his view, “empowered media” is a much better term since we are literally empowered to create, capture and communicate everything around us. The question is: how should we wield this power? Fortunately for us, Volker doesn’t settle for a philosophical discussion of the issue; he uses the recent incident involving Ian, the London subway worker (now unemployed) who threatened a passenger to drive an important point home. Was it Ian’s misfortune that Jonathan MacDonald – a social media authority well-known to us at the Carnival – was nearby? Or was it Jonathan’s responsibility to capture the “rant”, publish it, tweet it and tell us all? Read and decide.

But mobile is more than a social media (or empowered media) tool. Over at mobiEnthusiast.mobi Holly Kolman draws our attention to mobile’s potential as an educational tool with the example of BuckleUp.mobi. The mobile site urges people to use their seat belts and features important related for drives on the fly. Check it out and spread the word.

A truly eye-opening post from Mark Jaffe over at Mobile Mandala based on a chance meeting with a Flirtomatic executive. Mark walks us through some surprising numbers from the source and wakes us up to the wealth of opportunities around giving people who don’t own smartphones a good user experience. Are companies leaving money on the table by catering to the high-end device crowd? Read Mark’s insightful post and decide.

And while we look for answers to these questions James Coops over at mjelly reminds us that it’s the search for apps we like in the App Store (actually all applications stores) that will likely take up the lion’s share of our time (and patience). His extremely helpful and worthwhile post (which includes a list of sources and services that assist in iPhone app discovery) provides us a how-to to navigate the confusing terrain. From social discovery tools to app review sites, his post is one to bookmark. Check it out and add your suggestions.

(For another look at the issues around content discovery and some helpful stats to put the problem in perspective, you may want to check out last’s week’s submission from Tego Interactive, a company out to tackle this issue head-on.)

Another valuable resource is a must-read list of mobile marketing case studies via mobiThinking.com. The list includes many campaigns (from a who’s who of brands and agencies) that were submitted to the Mobile Marketing Association. (The winners will be announced on November 17 at the Mobile Marketing Forum in Los Angeles.) But it doesn’t stop there. Andy Favell, mobiThinking.com editor, has invited agencies to send in their case studies, an admirable outreach that will likely turn the site into a top-notch destination for what’s new in mobile advertising. Check it out and contribute to the conversation!

And finally, Enrique Ortiz at About Mobility: A Technology & Products Weblog About All Things Mobile gives us his take on the seismic shift in the Nav market. Does Google Maps Nav — now with real-time always up to date maps and nav info, turn by turn directions, live traffic information and even street view – disrupt the market and threaten the likes of TomTom? Read on and share your views.

My pick of the week? Although the resources provided by mjelly and mobithinking deserve special mention (I’ve bookmarked both for my ongoing work in content discovery and my new mobile advertising project), Mark Jaffe’s down-to-earth post speaks volumes about the biggest challenge facing the mobile industry: it’s own inability to see the pent-up demand among ordinary people – with rather ordinary devices – for extraordinary service.

Thanks to Mark for pointing this out and let’s all work to spread the word!

Next week the Carnival moves to Mobileslate. See you there…

          

In brief:

Mobile Groove — the monthly podcast I produce with Inma Martinez, leading digital media strategist, “free radical” and advisor to venture capitalists — is back. This time we kick off with a hard look at Nokia strategy and question the wisdom of its decision to sue Apple.

NOKIA, APPLE & DOPPLR

Do shareholders see value in lawsuits?  We also piece together the logic behind the quick, quiet (and we think clever) acquisition of Dopplr, a social network company that lets members share personal and business travel plans and exchanging travel advice. Shame that Nokia’s marcomms did such a miserable job of communicating the real value of this move, leaving it to the likes of Tech Crunch to speculate and miss the plot. Are we on the mark? Listen in and let us know.

FLIRTOMATIC

Picking up on the last program (where Inma salutes Mark Curtis and his team at Flirtomatic) we look examine the company’s tremendous track record and recent expansion into the U.S.

By way of background, the freemium flirt and fun service (with 1.5 million users and operations in the U.K., Germany and Australia) announced an agreement in late October with U.S. flat-rate carrier MetroPCS that positions Flirtomatic as the preferred mobile social networking service on the operator’s Mobile Web Portal. According to Flirtomatic stats, Flirtomatic mobile users log in around seven times and send over 30 messages each day, resulting in over 30 million messages each month and over 160 million WAP page views.

Why is Flirtomatic on a roll? One reason is Mark’s pragmatic approach to mobile. As Inma puts it: “Buzz is dead!” Mark didn’t drink the Kool-Aid – and neither did we.

I’ll have more from Mark when we connect for a special podcast series looking at the line-up of companies that won the Smaato Mobile Advertising Award 2009 (Flirtomatic, Aloqua, Waze, Yoose and SPBTV).  My personal thanks to Neil Robertson from IF Communications for his help lining up audio interviews and his good work keeping me in the loop with Smaato and other companies in his growing roster of clients.

START-UP WOES

Matthäus Krzykowski over at VentureBeat (@matthausk) caught our eye with a Tweet (to the world, not us) asking why funding is tougher than ever to get. Inma reviews her deal flow to recount the mega investments in mobile. Her take: 2009 is the year that the Valley woke up to mobile. So, why is Europe in a slumber? Listen in and let us know what you think.

GOBLET OF ROCK

This time we change the format to salute companies and sectors that rock. Inma’s pick: Spanish start-up LemonQuest, a global publisher of mobile games and personalization products for network operator portals. The real news (via PocketGamer): “LemonQuest is planning to launch an ambitious massively multiplayer mobile game in the fourth quarter of this year, after recently acquiring a Chinese firm with the necessary technology (and 240,000 registered players).”

Researching the next Netsize Guide has brought me in contact with some cool companies in Augmented Reality (namely, GeoVector and Layar). Since I also focus the chapter on the future of mobile on image search and recognition, I must also toast Kooaba, a company I have followed since the start.

Until next time – keep it fun!

Listen to the lively podcast here [17:47].

The Mobile Groove series:

PODCAST: Mobile Groove Continues With Blyk’s Media Strategy, Spotify’s Chances Against Apple, What Women Really Want PLUS Cool Startups From Mobilize & Seedcamp

PODCAST: Thought-Provoking Mobile Groove Series With Inma Martinez Debuts Today; Offers Inside Track On Industry Disasters, High-Flyers & What’s Highest On Investor Radars

          

The company also found that featurephones still drive 60 percent of its ad requests from the US. It accounts this to the pervasiveness of unlimited data plans there, in contrast to other regions around the world, where such plans aren’t in such wide use, or are mainly limited to smartphones. Source

The bottom line: First, some kudos to AdMob on the second anniversary of its useful analytics reports. When they launched in September 2007, the company had 1.6 billion ads served. Last month, it served 10.2 billion. That’s some hefty growth. Second, the high use of featurephones serves as a reminder to content providers and web developers that there’s still a market beyond iPhones, Pres and Android devices.

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THREE-FOURTHS OF EUROPEAN CONSUMERS WANT A SINGLE ADDRESS BOOK FOR ALL THEIR SOCIAL NETWORKS, according to a new survey from Critical Path, which has a single-address book solution for sale to operators. The company’s survey found that 75 percent of those surveyed “found the task of updating their contacts across their social networks frustrating”, and a slightly higher percentage wanted a solution that would sync them. Source

The bottom line: Address book fragmentation is a real issue for users who navigate multiple social networking services, and want them all to come together seamlessly on their mobile device. And operators like Vodafone, which recently took the wraps off its 360 service that does exactly this, realize this – and so too do device manufacturers (see Motorola’s BLUR service on its new Android devices).

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USERS’ SATISFACTION WITH THEIR SMARTPHONES IS VERY SEPARATE FROM THEIR SATISFACTION WITH THEIR SERVICE PROVIDER, according to a new survey of American mobile users from the CFI Group. The study found that the iPhone platform received the highest user satisfaction ratings (83 out of 100, 8 points higher than Android and Pre – presumably they meant WebOS), while AT&T had the lowest level of satisfaction among the top four US operators. AT&T scored a 73 among its non-iPhone users, but the score dropped to 69 among iPhone users. Source

The bottom line: Given the widespread complaints about AT&T from iPhone users, this report shouldn’t be too surprising. But it also shows how device exclusivity and operator branding can be a double-edged sword. While certainly the iPhone has driven users to AT&T, it may have not a lot of damage to its reputation by not being able to deliver a good experience to them. Consumers have become increasingly savvy to the multiple brands that live on their mobile device, and when they encounter a service issue, they point fingers at the operator, not the device maker.

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THE AUGMENTED REALITY MARKET WILL BE WORTH $350 MILLION IN 2014,  says ABI Research, up from just $6 million in 2008, thanks to the increasing capabilities of smartphone platforms. This $350 million will be divvied up among mobile apps ($190 million) and AR-based ad revenues ($160 million), the company says, as developers and marketers seek to capitalize on the technology. Source

The bottom line: AR still faces a lot of issues before it’s a huge commercial success – and many of them are the same as other location-based ad models which still haven’t come to fruition. There’s no doubt that there are some useful and cool potential applications of augmented reality, but as usual, there’s still a big leap to turning them into commercial revenues.

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ANDROID DEVICES WILL OUTSELL THE IPHONE BY 2012, according to recent predictions from Gartner. The firm says Android will be the second most-popular smartphone OS at that point, after Symbian, making up 18 percent of the market. Blackberry will come in third with about 14 percent, and iPhone in fourth at 13.6 million. Source

The bottom line: As long as Apple pursues what is, essentially, a single-device strategy, it won’t be the market leader when it’s up against other platforms found in a variety of form factors from multiple providers. At some point, if Apple wants to lead the market – at least in number of devices shipped – it will need to change course and increase the number of models in the marketplace.

          

It found that the least loyal market in its survey was Italy, where users have an average of 1.77 SIM cards, with 81 percent having them from multiple operators, which the firm says is due to a lack of handset subsidies as well as the market being dominated by prepaid users. Furthermore, the company says churn increased slightly in Western Europe to 2.16 percent from 1.97 percent a year earlier, while the North American prepaid market grew by 19 percent, with postpaid up just 2 percent. Source

The bottom line: Pretty straightforward – when shopping for a 3G dongle or other second device, consumers go for the best deal, regardless of whether it’s with their current operator or not. In addition, the new customer pricing available on devices at a new operator often beats that from a user’s existing carrier, giving them an incentive to diversify.

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MOBILE ENTERPRISE REVENUES WILL HIT $92.6 BILLION IN 2014, says Informa, accounting for 24 percent mobile data services revenues. The company says that growth in the SME and SoHo sectors, as well as outsourcing and SaaS, will help operators grow their business.

However, Informa adds that operators will come under increasing competition in the space from established enterprise IT players.  It says their existing relationships with companies, as well as their expertise in implementation and integration will give them a leg up. Source

The bottom line: For many years, systems integrators, consultants and other IT shops have been portrayed as major competitors to operators, but operators have largely held their own. The fact of the matter is that operators will always play a role in supplying the connection; as things move forward, mobility will be baked in to IT apps, largely removing any opportunity for them in the integration space.

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THE MOBILE MEDIA INDUSTRY WILL GROW BY A THIRD OVER THE NEXT YEAR, according to a new report compiled by KPMG for the Mobile Entertainment Forum. The report is based on the predictions made by members of the Forum, who were polled about their confidence in the industry, as well as their own revenues and headcount. The growth figure is 6 percent higher than the one from a similar survey at the beginning of 2009, reflecting a renewed confidence in the industry’s ability to perform in difficult economic conditions. Source

The bottom line: As the global recession begins to lift, some confidence is returning to the markets, and mobile content is no exception.

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AMERICAN CONSUMERS ARE INTERESTED IN GETTING DEALS SENT TO THEM BY PHONE,  says a new survey conducted by Harris Interactive. The company found that 42 percent of 18- to 34-year-olds and 33 percent of 35- to 44-year-olds are “at least somewhat interested” in receiving opt-in alerts from their favorite establishments on their mobile, with food, entertainment and consumer products the categories in which they’re most interested. Source

The bottom line: It’s not too surprising to find out this survey was commissioned by a company that sends out location-based alerts. Is this the well-debunked “Starbucks example” of location-based ads, or is there something more to it?

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MORE THAN 500 MILLION PEOPLE WORLDWIDE WILL USE MOBILE MONEY TRANSFERS BY 2014, according to Juniper Research, mainly in developing nations. While these services will face political, legal and commercial challenges, the firm says they’ll thrive in underbanked markets and pose a challenge to traditional bank accounts. Source

The bottom line: More people in these countries have phones than have bank accounts or credit/debit cards – and there’s the market.

          

Another piece of mobile marketing research that has my attention comes from Netsize, a mobile communications and commerce enabler. Based on a global online survey of +220 executives and influencers across a variety of industry segments, the report provides insights into what execs plan for (for example, higher usage of SMS to turn marketing into a two-way conversation with people on their mobile phones) and expect to accomplish (for example, acquire and retain customers) with their mobile marketing efforts.

Targeting is tough

The report (which you can download here) found that execs have a heightened interest in mobile marketing, driven by the increasing and pivotal role of mobile in cross-media campaigns. Other drivers include the reach mobile delivers (a logical consequence of mobile devices central in people’s daily routine) and the ability to track and measure campaign success and conversion.

However, the survey also reveals a serious disconnect between mobile marketing expectations and industry expertise. While the vast majority of respondents (52%) identify the ability to do “precise targeting” as the main driver for their interest and enthusiasm in mobile marketing, it is the current inability to target that forms a chief obstacle to success. Think that through…

Data lacks quality

What’s the hold up? For the vast majority of respondents it’s the poor quality of databases – exacerbated by the difficulty of collecting and maintaining customer mobile numbers via opt-in schemes and similar methods – that make more precise targeting an illusive goal.

But companies and brands lack much more than high-quality data bases (a problem many respondents said they plan to solve by focusing efforts on building top-notch opt-in customer databases).

One third of respondents reported they lack the skills set to define and deploy an effective mobile marketing strategy. To close the gap many used an external service provider. In the majority of cases respondents worked with providers/enablers who could provide a “fully-managed mobile marketing solution.”

Mobile formats fly

The survey also uncovered a decidedly positive attitude among respondents toward mobile marketing approaches and formats that build on the popularity and usability of text messaging and made-for-mobile destinations.

In fact a whopping 40% of respondents expect their messaging volume to increase significantly in the next six months (compared to the past 12 months).

When asked about their future plans and choice of communications, respondents expressed strong and continued interest in SMS messaging (inbound and outbound in order to create and continue customer dialogue) and WAP/websites.

Respondents also revealed that branded applications, branded content and coupon/barcode campaigns were also at the top of their mobile marketing agenda.

My take: The survey represents an important (and welcome) confirmation of the attitudes/arguments I have documented in my own research projects (such as Mobile Advertising Research UK). Companies acknowledge the benefits of mobile and agree it has earned it a central spot in their cross-media marketing campaigns. The problem centers on execution. Put another way, the vast majority of companies lack the know-how and resources to define and deploy mobile marketing campaigns that deliver. It’s crawl, walk, run – but the progress I saw at recent mobile marketing events and conferences is encouraging. What’s more, it appears that clever brands are using the current economic slowdown to rethink and revamp their mobile strategies to achieve a degree of first mover advantage. Better yet – more agencies are getting their heads around mobile, which is essential since they are generally the first contact when advertisers want advice about what makes for a great mobile campaign and why they need to integrate mobile in the first place. Mobile enablers are also sharpening their focus on mobile marketing, building the capabilities that pave the way for millions of two-way conversations to take place between brands and the people who want to hear their message.

Related reading:

Mobile Advertising Analysis: Using Ordinary Approaches To Achieve Extraordinary Results

Comverse Mobile Marketing Seminar In Budapest: Revealing Algorithms For Business Ecosystem Success

AUDIO INTERVIEW: Rory Sutherland, Ogilvy UK Vice Chairman, Reveals Why Mobile Is Essential; Why Google Is Running Scared PLUS First Results From Mobile Advertising U.K. Research

Disclaimer: Netsize is an MSG sponsor.

          

Overall, the mobile ad market is projected to rise from $160 million to $3.1 billion by 2013. Source

The bottom line: The prediction that search will take a growing chunk of mobile ad spending is a good one, but there’s one issue with this report: it ignores the idea that some other forms of mobile ads will emerge over the next few years. We’re still very early in the evolution of mobile marketing, so it’s reasonable to think that more forms, apart from the three mentioned here, will emerge. Peggy adds: This point has come through in my own mobile advertising research project, where executives revealed that  (surprisingly)ad spend on sponsored search and related schemes were low on the agenda. t The reason: mobile search is still riddled with shortcomings. More on why mobile search is broken here.

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NORTH AMERICANS ARE TAKING OUT MULTIPLE MOBILE SUBS, says Wireless Intelligence. It says that in the US and Canada, the average consumer had 1.3 mobile connections in Q3, and that while average revenue per connection is dropping, ARPU is actually going up – it’s just spread across more than one connection. The group says that real ARPU in North America has gone from $60 in 2006 to $64. Source

The bottom line: Expect to see this trend continue as more and more consumers adopt mobile-enabled netbooks, data dongles and other connected devices.

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MORE PEOPLE ARE FINDING THEIR WAY VIA MOBILE, according to a new report from Berg Insight. The firm says that the number of mobile subscribers downloading navigation apps and routes to their mobile devices doubled to 28 million in the first half of 2009 from the year-earlier period. The firm also says that the subscriber base will see a CAGR of about 34 percent over the next six years, resulting in a 160 million users by 2015. Source

The bottom line: The ability to look up maps and routes on mobile devices is one that many consumers love, and the continued growth of GPS-enabled handsets will certainly fuel growth in usage of navigation services. But the PND market won’t remain static: more and more cars will feature built-in satnav, and the price of standalone units will continue to fall, which may explain the relatively low prediction of 160 million users by 2015.

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SYMBIAN TO SHIP 180 MILLION HANDSETS A YEAR BY 2014, says Juniper Research. Despite the emergence and growth of other smartphone platforms, the firm says that shipments of devices running the Symbian platform will more than double over the next five years. Coupled with Android and LiMo devices, Juniper estimates the market for open-source handsets will be more than 220 million per year by that time.

Juniper further contends that the market will migrate towards open-source platforms, despite the popularity of the proprietary iPhone and BlackBerry platforms.  Source

The bottom line: Any decent smartphone OS should show volume gains over the next five years as sales of smartphones skyrocket. That said, the mass market doesn’t care about open-source vs. proprietary – they want devices that meet their needs, and there are multiple ways to skin this proverbial cat. The choice of open-source vs. proprietary is less important than getting the basic OS right, and then having an open enough platform to support app and service development.

          

Following on from the phenomenally popular future-focused chapter that wrapped up last year’s Netsize guide (a chapter I was proud to co-create with Stan Chesnais, Netsize CEO), this year’s publication will continue to explore the personal experiences and business opportunities emerging as our virtual and physical worlds converge. Another highlight: 25+ interviews with C-Level executives and influencers.

I’m particularly interested in connecting with companies and pioneers taking mobility to a new level with the help of technology that links digital information with real-world places as we pass by.

The buzzword here is augmented reality, and I am pleased to report I already have an interview scheduled with John Ellenby, GeoVector CEO. GeoVector, a developer of mobile technology that recently launched its directional search and pointing application for mobile phones and released World Surfer for download from the Apple iTunes App Store and Android Market.

I’m also looking forward to a Q&A with Ogilvy’s mobile advertising mastermind Scott Seaborn, who is quite bullish about augmented reality and the central role it is likely to play in a wide variety of mobile marketing and promotion campaigns moving forward.

However, the Netsize Guide isn’t just about cool stuff on the horizon.

It also looks at the impact of app stores on the mobile business ecosystem that (at least traditionally) has the mobile operator at its center; the evolution of social media and the excitement over the social address book (more specifically, who owns it?); the trends that matter in mobile communitainment (games, music, social networking); and pivotal importance of personal engagement in mobile marketing and advertising.

I’m pleased to report that key players including Google, Sony Ericsson, Nokia Interactive Advertising, the Mobile Marketing Association, the Interactive Advertising Bureau, are already on board – a line-up sure to make the Netsize Guide 2010 a runaway success. (Another boost: Netsize’s decision to promote the guide via a destination within the new Thought Leadership section of MSearchGroove. This commercial offer, one of MSearchGroove’s growing portfolio of media solutions, allows a select group of companies to launch a branded microsite on MSearchGroove, thus presenting their commentary, case studies and subject matter expertise to a wide audience of executives and influencers.

This year’s guide also has a strong emphasis on mobile CRM, mobile commerce and case studies that illustrate how industry verticals (Education, Finance, Healthcare, Retail, Enterprise) are using mobile to fundamentally change/improve how they do business.

The bottom line: It’s not about mobile; it’s about mobilizing. We fully understand that mobile is personal, portable and part of our daily routine. Now the mobile industry has to stop talking to the mobile industry and reach out to verticals just beginning to explore what mobility means for them.

Against this backdrop, I am particularly open to hear how you (or your customer) has implemented (or is planning to implement) mobile. From mobile education case studies in emerging markets to cool new ways companies use mobile to super-charge customer service and CRM – I want to hear your story. All the better if the service harnesses a unique characteristic of mobile (context, location data, personal preferences and browsing patterns) to get the job done.

Ironically, this was also the topic of my recent article for EContent aptly titled the Immersive Enterprise.

I enjoyed connecting with companies including EMC, Liquid Machines, SecondLife and ThinkBalm, a super-cool company offering independent IT industry analysis and strategic advisory services to technology marketers and immersive Internet advocates. I was extremely impressed by Erica Driver, co-founder and principal at ThinkBalm, who invited me to join her ThinkBalm Innovation Community, a collaborative community in SecondLife dedicated to propelling the enterprise use of the Internet forward.

In addition to some surprising observations (which I recount in my article) Erica also shared the findings of a recent ThinkBalm survey of 66 immersive Internet practitioners. More than 40 percent of those surveyed saw a positive economic benefit from investments in immersive technologies in 2008 and 1Q2009, and more than half expect to obtain a positive total economic benefit in 2009. Looking to the future, over one third (36 percent) said their organizations will definitely expand their investments in 2009 an 2010, and another 38 percent indicated they might even expand their investment.

In my article I interpret this as proof that the next round of innovation will have to enable us to work in multiple locations, multiple dimensions (!) and across multiple devices.

But it was Martin Frid-Nielsen, CEO of Soonr, a company offering mobile cloud services, that put it best.

As Martin sees it: it’s not about enterprises embracing mobility, it’s about them absorbing mobility into every aspect of what they do. “The concept of mobility will be a given going forward for every company everywhere.”

If you have similar opinions/insights or if you want to be considered for inclusion in the Netsize Guide 2010, contact me directly (peggy@msearchgroove.com)

Deadline: October 30.

Disclaimer: Netsize is an MSG supporter.