It's Retail 101 again in mobile. We thought we saw (and learned) it all in the heyday of the mobile operator portals, but it's all coming back if we examine the recent wave of app stores. From handset makers turned content/services providers (Nokia and Apple) to platform providers (Android), and from mobile operators (Vodafone and Telefónica) to independent app emporiums (GetJar) – the excitement is all about software applications stores, but the usability is hardly a crowd-pleaser.
What needs to be done to make content findable and buyable? How (and why) should our experience on mobile complement our experience online? And where does the user fit in? It's just common sense, really. Smart retailers make shopping a no-brainer by placing hot-selling items where consumers can see them. Mobile operators and content providers, on the other hand, forced users to navigate through multiple menus and sift through catalogues to find content they like....
When Amazon kicked off the month by taking the wraps off its Amazon Mobile Payments Service, or MPS (a technology that includes a set of APIs allowing mobile developers to provide payment options to their customers within mobile websites and mobile applications), it introduced more than just another way for people to pay for stuff using their phone; it set a usability benchmark that more established players, particularly mobile operators, could find hard to beat....
Fresh from Mobile World Congress (MWC), and energized with ideas, insights, and a slew of exclusive interviews. I'm also inspired by the positive response to the Netsize Guide 2009, a comprehensive mobile almanac I wrote that has already been downloaded a whopping 2,000+ times since it formally launched last Tuesday during MWC. Some of you twittered that you had difficulty downloading the 360-page tome, but those iss...
February 23, 2009
An eventful week in London was followed by a long weekend fighting off the cold/flu I picked up during the conference(s) I attended on the last leg of the MSG “world tour” that has taken me to three continents and 20+ conferences to explain the MSG mission (to identify and amplify ideas/voices/companies we need to [...]...
November 25, 2008
